Microland provides clients the ability to shift from device management to a user experience based management of the digital workplace. Our automation driven Workplace Management Service encompasses every aspect of workplace technology, from a predictive and proactive NextGen Service Desk to mobility management, virtual desktop infrastructure (VDI), Windows 10, Office 365 and application management.
The Workplace Management Service leverages our smartCenter Service Delivery Platform backed by automation, our smartThink Analytics Platform, a Service Quality Management framework that uses a host of tools such as ITIL, Six Sigma and ISO standards, along with a highly experienced team to deliver best-in-class service.
By using a delivery model that combines onsite and remote management we ensure a price fit for every client. The service has delivered a 15% reduction in cost per contract in Year 1, a 25% reduction in total duration of ticket lifecycle and users have shown high levels of satisfaction with 98% rating it Good or Excellent.