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Service desk, elevated
Microland’s pro-active Service Desk leverages technology and standardized processes to ensure your IT users can access world-class support to keep your business ticking effortlessly.
Our omni-channel support model is designed to be simple and intuitive, with employee experience in mind. A sophisticated Digital User Experience (DUX) platform enables this through real-time user experience monitoring which not only reflects a 360-degree view of actual performance a user feels but also provides insights and levers to improve the score. Additionally, our self-healing, auto-remediation and self-service practices drive down costs.
Automation, at the heart of our Service Desk, delivers real value. We automate all low-value interactions to bring down repetitive requests while our chatbots provides 24X7 support. With 40% improvement in the overall response time, a 25% reduction in tickets and a 15% cost reduction in the very first year of engagement, there is no reason to delay using Microland’s Service Desk.
Raj Kumar ThakurAssociate Vice President – Digital Workplace ServicesRaj has over 20 years of experience in the IT Infrastructure Management space and has played various roles in service creation, service delivery, service management consulting and solution engineering.
Syed MohamedAssociate Vice President - CybersecuritySyed comes with over 17 years of experience in the Information Security domain. He currently heads Cybersecurity Services practice for Microland. He has extensive experience in the cybersecurity, web applications security, governance and risk & compliance domains.
Sunil SaratSenior Vice President – Enterprise Solutions, Cloud & DCSunil innovates solutions to enhance and simplify clients’ Data Center transformations and journeys to the Cloud. With Microland since 2000, Sunil has 20+ years Infrastructure & Cloud Architect experience and was instrumental in launching Microland’s Center of Innovation.
Kumaran RangaswamyVice President - NetworksKumaran comes with 25+ years Network Infrastructure experience and a patent in his name related to enhanced Managed Network Services. At Microland, Kumaran is responsible for spearheading the network services initiatives for some of our marquee clients.