Device as a Service

Device as a Service

A unified service for device procurement, provisioning, management and support that enhances employee productivity, improves user experience and lowers capex.

The Hybrid Workplace Challenge

The demand for workplace services has undergone a significant shift, driven by technologies that enable hybrid work models. As organizations strive to adapt to the needs of a globally distributed hybrid workforce, traditional workplace models, characterized by fixed office spaces, rigid working hours, and limited technology choices have become increasingly challenging to sustain. In addition, strong economic headwinds are forcing enterprises to recalibrate their IT budgets and focus on lowering costs to ensure optimized cash flow deployment.

The modern workforce has the freedom to work from anywhere, anytime, using a variety of devices and connectivity options. This construct comes with its own set of challenges with workplace service providers grappling with excessive capital expenditure costs to procure, provision and manage laptops, tablets, or smartphones for employees dispersed globally. Device lifecycle management activities are highly administrative, inhibiting IT staff from focusing on strategic digital transformation initiatives.

Microland Device as a Service

Microland’s Device as a Service (DaaS) provides a single end-to-end management service for all end user devices, apps and data across hybrid workplaces. Powered by Microland’s Intelligeni Workplace platform, our DaaS offering consists of modular services that provide modern device management and hardware life cycle services in a managed service construct.

Figure 1: Microland Device as a Service Offering Overview

Microland DaaS is a fully bundled offering which combines hardware leasing and end-to-end lifecycle services with cloud-based device management services delivered in a tiered model. DaaS includes Managed Desktop Services – Microland’s service wrapper for different device types tailored to specific user personas. These services encompass a wide range of capabilities such as device configuration and provisioning, endpoint management, secure workplace solutions, automated patching, VDI solutions, and onsite support.

The Hardware Life Cycle Services module in our DaaS offering is delivered in collaboration with our OEM partner. These include full asset lifecycle management services, augmented by a range of technology refresh options and safe asset disposal and recovery, enabling enterprises to fulfill their sustainability charter.

Microland DaaS empowers enterprises to scale devices up or down to meet operational demands, strengthen security with automated updates, and infuse the workplace with technology that fits business and employee needs.

What Makes Microland the Partner of Choice for Device as a Service

Microland DaaS ensures our client’s end users are up and running faster than ever before with the devices they want, and the support they need to be productive by combining modern deployment technologies, an extended global presence through field service partners providing high touch and contactless support, and our managed service capabilities. Key factors for enterprises to choose our DaaS offering include:

Figure 2: Microland DaaS Differentiating Factors

Microland DaaS Partner Ecosystem

Microland Device as a Service is backed by a robust partner ecosystem to provision devices, configure and manage devices end-to-end for enterprise customers.

Figure 3: Microland DaaS Partner Ecosystem

Benefits of Microland DaaS

  • Flexible and Predictable Commercial Model to Optimize Cash Flows and Reduce Capex
  • Enhanced Security and Compliance for Robust Endpoint Protection
  • High Workforce Productivity with Simplified Device procurement, Management and Support
  • Comprehensive Device Lifecycle Management with Sustainable Asset Disposal Services
  • Modular Service Options Suited to Enterprise Requirements
  • Enhanced User Experience with Persona-based Service Catalogue

Microland DaaS allows enterprises to embrace the future of device management with conviction. With our modular service options, value-driven approach, flexible commercial construct and a strong partner ecosystem, we deliver comprehensive solutions that unlock the full potential of your digital workplace. With Microland DaaS, transform the way you manage devices for enhanced productivity, robust security, superior experience and optimal costs.

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  • Manickam Sethuramalingam
    Manickam Sethuramalingam
    Senior Director, Digital Workplace & Service Management
    Manickam leads employee productivity & collaboration services under Digital Workplace. His expertise includes driving Modern Unified Endpoint Management, User Productivity & Collaboration, and Nextgen User Experience Management. Manickam has over 24+ years of industry experience and specializes in IT infrastructure management space and consulting services.
  • Yamini Sarath Machiraju
    Yamini Sarath Machiraju
    Associate Director - Digital Workplace Services
    Yamini Sarath has over 19 years of experience in the IT Infrastructure Management space and has played various roles in Service Creation, Service Delivery, Service Management Consulting, and Solution Engineering. As a Solution Director of Digital Workplace Services, he is responsible for building service capabilities in the areas of user experience, productivity, and performance improvements in the workplace. In this role, Yamini is not only responsible for bringing innovative ideas and initiatives but enables Microland delivery teams and pre-sales function to work in unison and speak the same language to a client prospect.