Digital Workplace

"Complex and Costly" - That about sums up the world of enterprise communications. But it doesn’t have to be so. With Unified Communications as a Service (UCaaS), businesses can realize the promise of a more straightforward and more cost-effective way to communicate and collaborate.

Consider the sheer volume of business communications CIOs need to manage, then factor in the rapidly changing digital formats and the different types of devices used today. Employees themselves are a moving target with shifting preferences to fit their highly mobile lives. They also expect easy-to-use, beautiful user interfaces just like their consumer apps.

But that’s not all. CIOs face quality of service (QoS) issues, data management and privacy requirements, frequently spanning countries and continents.  

The CIO’s goal is to provide an effective UC that promises to deliver seamless, secure, and cost-effective communications across multiple channels (voice, text, video, etc.) and on different devices, anywhere the user needs it.

There is a need to provide a simple user experience that drives cost savings, better-informed decision making, more efficient operations, improved customer engagement, and more. With continuous tooling and technology evolution, organizations need to maximize user adoption – among other factors – a consistent, consumer-grade user experience (UX).

How do you get there? Build team power 

Microland’s collaboration solution goes beyond building a team collaboration infrastructure into the realm of ensuring productivity.

Microland takes a user-centric change management approach and focuses on the end goal of user experience and productivity improvements over and above the technology implementation. For this, the approach must change from infrastructure availability/capacity management to user experience management, from license utilization to user adoption measurements and from service uptime SLA to user productivity gains.  Microland’s methodology ensures productivity enhancements of up to 30 minutes/day to your employees.

Microland’s Unified Communication Services provide migration and management expertise across multiple collaboration platforms (M365, Zoom, Webex, Slack, etc.), including integrating intelligent virtual meeting solutions such as virtual whiteboards and mind maps, project management apps, note-taking apps and more.