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Unified Communication Services
"Complex and Costly" - That about sums up the world of enterprise communications. But it doesn’t have to be so. With Unified Communications as a Service (UCaaS), businesses can realize the promise of a more straightforward and more cost-effective way to communicate and collaborate.
Consider the sheer volume of business communications CIOs need to manage, then factor in the rapidly changing digital formats and the different types of devices used today. Employees themselves are a moving target with shifting preferences to fit their highly mobile lives. They also expect easy-to-use, beautiful user interfaces just like their consumer apps.
But that’s not all. CIOs face quality of service (QoS) issues, data management and privacy requirements, frequently spanning countries and continents.
The CIO’s goal is to provide an effective UC that promises to deliver seamless, secure, and cost-effective communications across multiple channels (voice, text, video, etc.) and on different devices, anywhere the user needs it.
There is a need to provide a simple user experience that drives cost savings, better-informed decision making, more efficient operations, improved customer engagement, and more. With continuous tooling and technology evolution, organizations need to maximize user adoption – among other factors – a consistent, consumer-grade user experience (UX).
How do you get there? Build team power
Microland’s collaboration solution goes beyond building a team collaboration infrastructure into the realm of ensuring productivity.
Microland takes a user-centric change management approach and focuses on the end goal of user experience and productivity improvements over and above the technology implementation. For this, the approach must change from infrastructure availability/capacity management to user experience management, from license utilization to user adoption measurements and from service uptime SLA to user productivity gains. Microland’s methodology ensures productivity enhancements of up to 30 minutes/day to your employees.
Microland’s Unified Communication Services provide migration and management expertise across multiple collaboration platforms (M365, Zoom, Webex, Slack, etc.), including integrating intelligent virtual meeting solutions such as virtual whiteboards and mind maps, project management apps, note-taking apps and more.
about our services?
Srikara C RSenior Vice President - Consulting & Service ManagementSrikara runs the Global Service Management Client Solutions Group. Srikara leverages his 30 years of diverse experience as he leads the consulting team in bringing world-class innovative solutions to bear on clients’ digital journeys. The Client Solutions Group guides clients in the deployment of transformational technologies into their IT infrastructure stack and helps future-proof digital journeys via enhanced workflows supported by market-leading platforms.
Manickam SethuramalingamSenior Director, Digital Workplace & Service ManagementManickam leads employee productivity & collaboration services under Digital Workplace. His expertise includes driving Modern Unified Endpoint Management, User Productivity & Collaboration, and Nextgen User Experience Management. Manickam has over 24+ years of industry experience and specializes in IT infrastructure management space and consulting services.