SERVICE MANAGEMENT

Enhanced user experience optimized to efficiently flex and scale.

Microland's Service Management approach methodically and intentionally ties value delivery, customer experience and employee experience back into the underlying infrastructure. Our suite of Service Management offerings is designed and deployed to deliver delight today, while factoring in the rapid pace of transformation to ensure ongoing user delight and value creation. Whether you are adopting a new best-in-class Service Management platform or seeking to enhance an existing platform, our teams offer wrap-around services for design, deployment and management.

We offer a utility pricing model measured through outcome-driven, customer-centric KPIs. Our ability to optimize the Atlassian tech stack and ServiceNow workflows ensures business continuity and customized, engaging remote experiences — regardless of what the world throws at you.

Key Differentiators

Hassle free, secure password reset Our Active Directory (AD) Self Service Portal significantly reduces calls to your Helpdesk and lets users reset their own forgotten passwords through a series of secure questions and answers. This is an Active Directory / ITSM password reset tool that simplifies and secures the password resetting process for non-technical users while incorporating best practices and knowledge of diverse operation environments.

Smart service bots The newest addition to our MinimalOps themed Service Delivery framework is a testament to savvy automation. This ITPA solution assists in auto-remediation of incidents, fulfillment of service requests and the running of scheduled housekeeping tasks. These service bots can be triggered by Monitoring tools to auto resolve issues or initiated by engineers to assist with complex analysis of data pulled from a variety of knowledge sources.

Solutions & Services

Lifecycle services

Service

Lifecycle services

Reimagine Service Management processes, optimize ITSM and related tools, and create compelling NextGen experiences

IT Management, Compliance, and Security

Service

IT Management, Compliance, and Security

Microland's IT Management, Compliance, and Security services provide a single point of contact for managing all IT services and assets

Success Stories

Digital Transformation of Service Management platform

Re-architect, build and manage the critical service management application, used by more than 23,000 business users

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Our clients’ words

70 Product Procurement catalogue items

Firstly, the work to create 70 Product Procurement catalogue items for Lincolnshire City Council, this has been a great piece of work. And have received feedback from LCC that after a presentation to the end Customer they were very happy with the work that had been completed which shows an increasing level of maturity and capability with the Service Now platform which is very encouraging.

Mike Morgan Lee , Tools & Service Management, Serco Plc

our expertise

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about our services?

Want to know more about our services?

Balaji Janardhanan

Senior Principal Architect, Service Management

Balaji Janardhanan has 18+ years of experience in IT infrastructure and automation space which includes 10+ years of experience in implementation and consulting services. Over his career, he has led multiple implementation and automation projects. At Microland, he is responsible for Pre-sales, Solution Design, Implementation and Delivery for Service Management Solutions.