Digital Workplace | Workplace Transformation | Microland

The workplace is no longer just a location it's an intelligent, AI-first experience. At Microland, we engineer Digital Workplace Services that elevate employee productivity and user experience through seamless workplace efficiency.

Our solutions enable enterprise-wide collaboration and fluid cross-channel communication, keeping your workforce connected and agile.

At the heart of our offering is an AI-led, zero-touch omnichannel service desk powered by intelligeni delivering personalized, proactive support to every employee, anytime and anywhere.

Up to 20%

increase in employee productivity

25%

increase in employee experience

30%

ticket resolution through conversational AI bots

100%

security compliance with reduced risks and evergreen services

AI Powered Workplace Service for Intelligent Enterprise

Consulting and Advisory Services

Advisory and assessment services that define a strategic roadmap for digital workplace evolution, aligning with business goals and user experience expectations

AI-Ready Workplace Advisory

Evaluate current capabilities, identify gaps, and define a clear roadmap towards a modern, efficient, and employee-centric digital environment

Technology Adoption & Optimization

Uncover utilization gaps across your workplace tools, while our Cost Optimization service turns those insights into tangible savings

Transformation Services

Implementation of next-gen technologies and automation to reimagine experiences, improve productivity, and future-proof workplace services

Experience Engineering Office

Microland places digital employee experience at its core. EEO delivers smart sentiment analysis, persona-based insights, and real-time scorecards to continuously measure and improve user satisfaction

Zero-touch Service Desk

Delivering consumer-grade experiences via proactive prevention and instant resolution. This reduces service desk costs and enables teams focus on strategic innovation across global operations

User Productivity Enhancement

From M365 Design and Deployment to complex Cross-Tenant Migrations, Teams Integration, and M365 Copilot Deployment, we help enterprises build a connected, AI-augmented workplace

Workplace Modernization Factory

Modernize your foundation from the ground up covering OS upgrades, windows transitions, identity and access management, and SharePoint migrations

Managed Services

Day-to-day management and continuous optimization of digital workplace services to deliver seamless, secure, and proactive end-user support

Agentic Employee Support

Microland's Agentic Employee Support combines an AI-powered Service Desk, seamlessly invisible onsite support, and a remote-first delivery model to ensure employees get fast, frictionless assistance

Autonomous Endpoint Engineering

Powered by our intelligeni
workplace platform Microland delivers a
holistic managed services for end user
device, app and data in hybrid
environments

Messaging and Collaboration Services

Our comprehensive M365 portfolio includes M365 copilot advisory, license management, workload migration, and managed services for enterprise tenants

Our Key Differentiators

intelligeni Workplace

An AI-First Workplace platform powered by Agentic AI delivering autonomous, self-healing digital experiences with predictive issue resolution, zero-touch support, and seamless productivity across every endpoint

Employee Experience Enhancement

intelligeni insights, Microland's analytics platform, continuously monitors distributed workforce experience enabling enterprises to move beyond SLA-driven contracts to XLA-based models that truly reflect and elevate employee experience

Success Stories

Microland transforms employees' technology support experience and boosts productivity through global service desk excellence for a global oncology company

Microland partnered with the company to modernize their service desk operations.

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Microland Transforms IT Operations for a Leading UK Property Consultancy with AI-Powered Service Desk and Modern Device Management

Microland’s solution involved modernizing the client’s workplace with advanced end-user device management solutions and implementing a smart service desk to efficiently resolve IT issues.

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Microland Achieves the Prestigious World Class 5-star Accreditation by The Service Desk Institute (SDI) for a Major Global Law Firm

AI-Driven Excellence in Workplace Services

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Microland Unlocks 14,500 Productive Hours per Month for a Leading Automobile Manufacturer through AI and Automation

Microland's expertise in enhancing and managing large-scale enterprise IT infrastructure played a crucial role in meeting the client’s technology needs.

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Recognized by Global Analysts

Insights

Our Clients Speak

Microland helps elevate customer experience

"We provide innovative property solutions for our clients that add tangible value across property sectors and services. I am extremely excited to partner with Microland to meet and exceed real estate objectives and elevate the seamless experience delivered to our clients.”

Edel McGrath, Partner and Group Head of Technology, Knight Frank
“This project was of key significance to Nissan, not just as part of our Digital transformation journey, but also with the Pandemic a key capability to improve our users Work from Home experience. Microland fully delivered, not only in the very challenging circumstances of COVID-19 but also navigating significant changes in Regional and technical adoption; an excellent outcome that would not have been the case without the dedication and commitment of their world-class team.”

Robin Hunt, Chief Technology Officer, Nissan Motor Corporation
“Microland helped our divestiture and merger initiative by ensuring the strategic milestones required were met with careful coordination between 2 business units at various levels of the project. Despite COVID pandemic, multiple free periods, and other significant obstacles throughout the program, the team managed to migrate 100,000 users in record time, and Microland’s commitment to the program is a true testament of partnership.”

Todd Rizzo, AD Program Manager, Raytheon Technologies
“Microland’s dedication in supporting our business during the COVID transition was outstanding. They went far beyond normal service levels to support us, and this is a product of our strong, and ongoing relationship. In particular we would like to thank the SDI accredited Global IT Service Centre for handling the huge surge in call volumes so capably - this was a key factor in ensuring our colleagues adapted to their new working arrangements as quickly as possible.”

Paul Greenwood, Chief Information Officer, Clifford Chance

Our Partners

Microland uses a large and dependable ecosystem of top global technology collaborators to help our clients get after the innovation and agility that will take their business to the next level.

Frequently Asked Questions

What does Microland's Digital Workplace Services include?

Microland delivers AI-first Digital Workplace Services structured across three strategic pillars spanning nine services and an AI Control Plane. This covers consulting and advisory (AI-Ready Workplace Advisory, digital adoption and maturity assessments), day-to-day managed services (autonomous endpoint engineering, agentic employee support, modern work and M365 productivity), and modernization (OS and identity modernization, Entra ID migration, Exchange and SharePoint migrations). Everything is powered by intelligeni, Microland's proprietary AI platform, delivering a secure, connected, and experience-led workplace across every user persona.

What is a zero-touch service desk and how does Microland deliver it?

A zero-touch service desk resolves employee IT issues autonomously through conversational AI, self-healing, and predictive analytics with little or no human intervention. Microland's AI-led, omnichannel Zero-Touch Service Desk, powered by intelligeni, delivers consumer-grade support that resolves up to 30% of tickets through conversational AI bots and reduces service desk costs by 60–80%. For example, Microland helped a global Magic Circle law firm unlock $1.4M in savings and reclaim 7,500+ L1/L2 engineer hours through AI-led automation and self-service.

How does Microland improve digital employee experience (DEX)?

Microland improves digital employee experience through its Experience Engineering Office (EEO), which places DEX at the core of service delivery using smart sentiment analysis, persona-based insights, and real-time scorecards. By shifting from SLA-based to XLA (experience-level agreement) outcomes, Microland proactively detects and remediates issues before they impact users — driving a 25% increase in employee experience scores, up to a 20% increase in employee productivity, and a measurable reduction in negative sentiment and DSAT scores.

Can Microland help with Microsoft 365 and Copilot adoption?

Yes. Microland helps enterprises deploy and adopt the full Microsoft 365 stack, including M365 design and deployment, Teams and collaboration engineering, cross-tenant migrations, and Microsoft 365 Copilot readiness, deployment, and measurement. With over two decades of experience managing 1.9 million+ mailboxes, Microland modernizes legacy Exchange and SharePoint environments and embeds AI governance and analytics guardrails, so employees get a connected, AI-augmented workplace with measurable business outcomes.

How do I get started with a digital workplace transformation with Microland?

Most engagements begin with a consulting and assessment-led step such as an AI-Ready Workplace Advisory, Workplace Maturity Assessment, or Service Desk / Device Management Maturity Assessment that evaluates your current environment, uncovers utilization and cost gaps, and defines a clear roadmap towards a modern, employee-centric workplace. From there, Microland delivers a phased transformation, backed by analyst recognition (Gartner, ISG, Avasant, NelsonHall) and a World-Class 5-Star SDI rating for service desk quality.

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