Digital workplace services

Windows 10 evergreen service for a digital organization

A local government authority in the UK leveraged a fully-managed Windows 10 Evergreen Service to provide employees the latest version of the OS

London’s local government authority, the Ealing Council, created an off shore fully-managed Windows 10 Evergreen Service to support the needs of its 3,000+ employees using Microland’s expertise. The council’s System Center Configuration Manager (SCCM) was updated and stabilized along with the creation of an automated patching service. The engagement resulted in the council improving its compliance posture and data integrity practices.

▲ Enhanced user experience (scores of 5/5)

▲ Ability to leverage the latest technologies for mobile access

▲ Improved compliance



The Ealing Council is a local government authority that serves London's third largest borough covering part of West London and a part of North West London. The council provides different services, from disposing of abandoned cars to running a zoo. It has 70+ sites managed by 3,000+ employees.

Business Goal

The Ealing Council has ~ 3000+ Windows 10 devices for which the support engineers were a shared resource responsible for other areas of ICT work. The support was therefore non-optimal. In addition, there were different versions of hardware – making testing on each essential to ensure there were no variances in output. The council needed dedicated support to manage the OS image/SCCM, keep devices compliant and ensure data integrity.

Microland Solution

Microland set up an off shore fully-managed and highly skilled Windows 10 Evergreen Service. The Microland team conducted a review and hand over session with the existing support team. It then prepared a list of best practices and conducted an audit to see how many of them were in place. Areas were marked for improvement (along with a tracker) and change controls were put in place. Some of the key actions that were implemented included:

  • SCCM tool upgrade
  • SCCM client software upgrade
  • Latest software versions deployed
  • Reporting services established
  • Patches updated
  • OSD task sequence designed and optimized


Business Outcomes

Post the upgrade, the client performed tests on all the Line of Business applications. No issues were reported from the new image. All group policies were updated to reflect security requirements based on the client’s needs. The key benefits delivered to the Ealing Council included:

  • Hardened Windows 10 image with MS compliance guidelines and UK National Cyber Security Centre’s End User Device (EUD) security guidance
  • Enhanced user experience (scores of 5/5)
  • Ability to leverage the latest technologies (Direct Access/Office 365) for mobile access
  • Secure PSN compliant environment
Read more
Turbo charge your teams

More Customer Stories

  • Microland used its expertise to deploy the Windows 10 Evergreen Service with minimal disruption to end users of a FTSE 250 organization
  • Microland’s Windows 10 Evergreen Service lowers TCO of managing the environment by 30% for a global IT services provider.
  • Microland’s global delivery center ensures 100% adherence to data and security compliance, improved experience for 13,000+ users and enhanced ROI on O365 investments for a global software giant.
  • A local government authority in the UK leveraged a fully-managed Windows 10 Evergreen Service to provide employees the latest version of the OS
  • A local government authority in the UK deploys Microsoft Intune to manage all phones (Windows, Android and iOS) and ensure employees use the latest technology to access data on-the-go
  • Leading global technology product company migrates over 900,000 mailboxes to cloud for its global customers.
  • A leading environmental solutions provider improves Service Desk operations to deliver superior experience, enable continuous service improvement and lower costs
  • Microland’s workplace solutions leveraged automation and continuous improvement processes to deliver enhanced user experience and boost productivity for a multinational consulting firm.
  • Microland enhanced employee productivity by transforming IT infrastructure into a highly available, cost-efficient and robust environment for a global law firm.
  • Microland’s O365 expertise combined with its industry-leading security practice and cloud capabilities create a robust solution for a Fortune 500 mass media conglomerate.
  • Managing the DC and network estate, while ensuring reliable performance and continuous process improvement.
  • Creating The Digital Backbone For A Leading Environmental Services Provider
  • Productivity Gains for a Global Auto Major
  • Microland modernizes the productivity infrastructure for more than 250 US Federal and State agencies
  • Microland leveraged its multi-tenant proprietary platform - SmartMigrate, to simplify the enterprise-wide complex migration without impacting the business for the M&A and divesture scenario
  • The client is a local authority in Greater London, England. The client provides dozens of services like housing, social services, libraries, waste management, traffic, roadways, and environmental health, among others, to its 342,000 residents.
  • Microland enhanced cross platform portability of the application through AWS
  • Microland’s client is one of the world’s largest automobile manufacturers headquartered in Asia and manufacturing units across North America and Europe.
  • The client is an FTSE 250 company managing over 500 contracts worldwide related to Defence, Justice & Immigration, Transport, Health, and Citizen Services
  • The client is one of the largest and leading banks in Saudi Arabia with 680+ Branches and 3200 ATMs spread across the Kingdom of Saudi Arabia (KSA).
  • Microland Improved Customer Experience and Retention for a Global Aviation Firm by Transforming and Streamlining its Sales Operations
  • Microland Device as a Service helps the Largest Bank in Saudi Arabia achieve 25% Cost Savings