Successfully transformed the IT landscape through Strategic Cost and Performance Management for one of the largest property consultancies in the UK

Microland successfully transformed the IT landscape through Strategic Cost and Performance Management for one of the largest property consultancies in the UK


The client, a prominent property consultancy in the UK, holds a rich history of excellence within the real estate sector. They faced operational deficiencies, security vulnerabilities, and the need for a more agile IT landscape. Microland's solution involved a Strategic Cost and Performance Management (SCPM) assessment, which encompassed data gathering, validation, analysis, and the creation of a comprehensive business case. The transformation included a hybrid IT strategy, improved user and customer experiences, a transformed operating model, and enhanced security.


The client faced structural gaps, operational inefficiencies, technology fragmentation, security vulnerabilities, and unclear roles. The absence of critical functions like an Enterprise Architect and a Cyber Security Leader further hindered strategic progress. Operational deficiencies included poor visibility, high costs, non-compliance, and cyber risks. The COVID-19 impact heightened remote work and cyber threats, exposing technology gaps. Manual processes, reactive security, and inadequate service management led to strained operations. The client sought a transformative solution to harmonize their landscape, enhance security, optimize operations, and elevate user experiences.

The client engaged Microland to conduct a comprehensive Strategic Cost and Performance Management (SCPM) assessment of their IT estate. This encompassed evaluating the client’s investments in technology, people, and operations. The primary goals were to assess the current IT spend and IT performance, provide recommendations to enhance performance, optimize costs, and establish a future-ready IT landscape.



The SCPM IT Estate Maturity Assessment Approach

  1. Discover: Microland initiated a formalized engagement, collaborating closely with the client’s IT teams to gather relevant data. This laid the foundation for a detailed understanding of the existing IT ecosystem.
  2. Validate: Data collected was meticulously validated and normalized, ensuring accuracy and consistency across the board. This step ensured that all subsequent analyses were based on reliable information.
  3. Analyze: Microland's experts delved into the data, conducting a thorough analysis of performance levers and potential savings opportunities. This phase was crucial for crafting a compelling business case.
  4. Finalize: The insights gained from the analysis were then transformed into a comprehensive business case, complete with clear recommendations and a proposed transformation roadmap. These findings were subsequently presented to the client’s stakeholders


IT Landscape Transformation by Microland

  • Hybrid IT: Microland's approach favored a "Cloud First but not Cloud Only" strategy, advocating a hybrid IT model. This allowed the client to leverage the benefits of cloud infrastructure while maintaining on-premises capabilities.
  • Enhanced User and Customer Experience: The solution enabled proactive monitoring of user experience and performance, linking these aspects to overall business performance. This alignment significantly improved user satisfaction and customer engagement.
  • Transformed Operating Model: Microland's optimization efforts included right-shoring and role rationalization. This led to increased operational efficiency and reduced overhead costs.
  • Consumption-based as a Service: The new commercial model was consumption-based, ensuring predictability and flexibility in costs while optimizing resource utilization.
  • Secure, Compliant, and Optimized Operations: The implementation of AIOps-based IT operations allowed for the proactive identification of threats, thereby enhancing security measures and safeguarding critical assets and customer information.


Value Delivered


Let us help you address your challenges.

More Customer Stories

  • Microland’s data warehousing solutions deliver a 40% boost to BI and ETL performance for a US-based global leader of sales and service-oriented software solutions
  • Microland’s solution enables rapid go-to-market through a ~ 98% reduction in development wait times for a leading smartphone handset insurance company
  • Microland enables enhanced organization-wide collaboration for a global engineering software and solutions provider
  • Microland improves online sales and reduces monitoring costs by more than 50% for the world’s largest supplier of automotive components
  • Microland’s SharePoint expertise improves collaboration and lowers incident count by 17%
  • Microland boosts employee productivity by 50% for an India-based real estate leader...
  • Microland reduced operational costs by 18% through modernized infrastructure for a global provider of aviation services.
  • Microland’s DevOps capabilities resulted in faster, better and more efficient product feature and update rollouts for a US-based bank...
  • Re-architect, build and manage the critical service management application, used by more than 23,000 business users
  • End-to-end transformation and digitalization of citizen service processes
  • Managing the DC and network estate, while ensuring reliable performance and continuous process improvement.
  • Creating The Digital Backbone For A Leading Environmental Services Provider
  • Application modernization initiative which included modernizing the custom built .net application
  • Microland supports end client's ServiceNow related enhancements
  • Achieving new insights, and consolidating IT services
  • Key support for various IT asset management activities for client’s ITAM managers
  • Improved Visibility and Business Outcomes with UiPath RPA on AWS
  • Microland designed and implemented a citizen-facing portal with Microsoft tools and digitized processes.
  • The client is an American locomotive manufacturer with products and services for customers in the locomotive, freight, marine, and mining industries
  • The client is Australia’s largest provider of industrial and safety supplies, offering over 300,000 industrial and safety products and services.
  • The client is a Fortune 50 global conglomerate that operates in various segments such as Aviation, Power, Healthcare, Renewable Energy, and Additive Manufacturing.
  • The client is one of the largest and leading banks in Saudi Arabia with 680+ Branches and 3200 ATMs spread across the Kingdom of Saudi Arabia (KSA).
  • Microland's Innovative Intelligeni Bots Automation Solution Helped a Global Agribusiness Achieve 99% Vulnerability Management
  • Microland Improved Customer Experience and Retention for a Global Aviation Firm by Transforming and Streamlining its Sales Operations
  • Microland improved user experience through a 59% reduction in reactive incident management for the World’s largest Consumer Goods Company