DevOps automation for faster customer on-boarding

Client

The client is a US-based company providing insurance for smartphones to consumers in 14 countries worldwide.

Business Goal

The client needed an efficient customer onboarding process to cope with the increasing demand for smartphone handset insurance and the pressure on billing. Non-scalable, lengthy and non-coherent processes across global locations and teams were leading to inefficiencies and long release cycles of new products.

Microland Solution

To meet growing customer demand and improve product release cycles, Microland provided the following services, taking into consideration 29 global datacenters, 7,000+ virtual machines and 20 different server environments:

• Built, integrated and automated DevOps tool-chains for provisioning processes
• Defined and built DevOps workflows for customer onboarding and application release processes
• Automated redundant tasks associated with provisioning and application releases

Business Outcomes

The client achieved better customer experience, higher agility, enhanced predictability and cost effectiveness through DevOps automation. The solution:

• Reduced go-to-market wait times by ~98%
• Enabled cost savings of $1,404,000 for annual provisioning
• Reduced process errors
• Established better collaboration among teams
• Significantly increased resource utilization