Engage with us
Let us know what you're interested in
and we will be happy to help.
and we will be happy to help.
Microland helps Ealing Council go digital, improving user experience and reducing costs
Ealing Council was managing key processes with pen and paper and the Council wanted to give citizens a digital way to engage with them from any device.
By unifying all of the Council’s customer data onto one platform, Microland would help the Council eliminate redundancies, fix errors, identify fraud, and gain 360-degree views of citizens’ interactions with the Council. Now, when a citizen goes to apply for a tax exemption, the Council can see the citizen’s other engagements with the borough, helping them better understand their history, needs, and how to serve them.
To help with the initial design and development of the solution, Microland worked with Microsoft to guide strategic architectural decisions and solve technical challenges. Once the first set of digital Council processes were complete, Microland took end-to-end responsibility for the Council’s digital transformation and led the effort independently.
Microland’s solution dramatically reduced citizen wait times and reduced costs by 30 percent. Click here to read the exclusive case study on Microsoft.com
Let us help you address your challenges.
More Customer Stories
-
Microland’s data warehousing solutions deliver a 40% boost to BI and ETL performance for a US-based global leader of sales and service-oriented software solutions -
Microland’s solution enables rapid go-to-market through a ~ 98% reduction in development wait times for a leading smartphone handset insurance company -
Microland enables enhanced organization-wide collaboration for a global engineering software and solutions provider -
Microland improves online sales and reduces monitoring costs by more than 50% for the world’s largest supplier of automotive components -
Microland’s SharePoint expertise improves collaboration and lowers incident count by 17% -
Microland boosts employee productivity by 50% for an India-based real estate leader... -
Microland reduced operational costs by 18% through modernized infrastructure for a global provider of aviation services. -
Microland’s DevOps capabilities resulted in faster, better and more efficient product feature and update rollouts for a US-based bank... -
Re-architect, build and manage the critical service management application, used by more than 23,000 business users -
End-to-end transformation and digitalization of citizen service processes -
Managing the DC and network estate, while ensuring reliable performance and continuous process improvement. -
Creating The Digital Backbone For A Leading Environmental Services Provider -
Application modernization initiative which included modernizing the custom built .net application -
Microland supports end client's ServiceNow related enhancements -
Achieving new insights, and consolidating IT services -
Key support for various IT asset management activities for client’s ITAM managers -
Improved Visibility and Business Outcomes with UiPath RPA on AWS -
Microland designed and implemented a citizen-facing portal with Microsoft tools and digitized processes. -
The client is an American locomotive manufacturer with products and services for customers in the locomotive, freight, marine, and mining industries -
The client is Australia’s largest provider of industrial and safety supplies, offering over 300,000 industrial and safety products and services. -
The client is a Fortune 50 global conglomerate that operates in various segments such as Aviation, Power, Healthcare, Renewable Energy, and Additive Manufacturing. -
The client is one of the largest and leading banks in Saudi Arabia with 680+ Branches and 3200 ATMs spread across the Kingdom of Saudi Arabia (KSA). -
Microland's Innovative Intelligeni Bots Automation Solution Helped a Global Agribusiness Achieve 99% Vulnerability Management -
Microland Improved Customer Experience and Retention for a Global Aviation Firm by Transforming and Streamlining its Sales Operations
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Please wait...