Microland helps Ealing Council go digital, improving user experience and reducing costs

Ealing Council was managing key processes with pen and paper and the Council wanted to give citizens a digital way to engage with them from any device.

By unifying all of the Council’s customer data onto one platform, Microland would help the Council eliminate redundancies, fix errors, identify fraud, and gain 360-degree views of citizens’ interactions with the Council. Now, when a citizen goes to apply for a tax exemption, the Council can see the citizen’s other engagements with the borough, helping them better understand their history, needs, and how to serve them.

To help with the initial design and development of the solution, Microland worked with Microsoft to guide strategic architectural decisions and solve technical challenges. Once the first set of digital Council processes were complete, Microland took end-to-end responsibility for the Council’s digital transformation and led the effort independently.

Microland’s solution dramatically reduced citizen wait times and reduced costs by 30 percent. Click here to read the exclusive case study on Microsoft.com