Microland Transformed IT Asset Management

Microland Transformed IT Asset Management for a Fortune 50 conglomerate by optimizing processes and tools


The client is a Fortune 50 global conglomerate that operates in various segments such as Aviation, Power, Healthcare, Renewable Energy, and Additive Manufacturing. The customer has over 500 manufacturing sites among over 2000 sites spread across the globe with over 200,000 employees.


Due to inefficiencies in the IT Asset Management processes, manual workflows, and poor utilization of tools, the customer was facing a severe increase in asset costs. The lack of transparency in asset tracking, increasing costs, and risk to security compliance from missing assets led the customer to undertake the project to assess, re-design, and transform its IT asset management. During the ITAM assessment, Microland identified the below process and performance bottlenecks that impacted the client:

  • Lack of asset owner Accountability to initiate processing of lost/stolen assets: Over 10,000 potentially missing/lost assets were reported as active assets in the customer’s ITAM tool. The assets reported as lost did not have a corresponding security incident ticket to validate the risk of data loss/leaks. The customer continued to pay vendors for these 10,000+ assets
  • Over 1,000 assets were tagged to inactive users, the asset ownership was not transferred back to the Asset Management team
  • Issue with data compliance: Over 15,000 assets had incomplete/incorrect data or issues with data compliance on asset retirement and ownership
  • Over 20,000 assets beyond their retirement date were active and operational
  • Manual and non-standardized invoicing and billing processes: The above process inefficiencies impacted the client’s billing and invoice processes. The client was being billed for lost/missing, unutilized, and expired assets. The manual invoice processing led to delays and missing on eliminating invoices on lost/missing and expired assets and had to depend on the Vendor Post Billing Credit Validation process


Based on the inefficiencies identified in the ITAM tool and process workflows, Microland designed and implemented the below solution to remediate the gaps identified. Microland leveraged Defined Asset Lifecycle workflow to:

  • Engage the asset management team to investigate and initiate asset ownership confirmation if the asset was not active in the enterprise network for over 90 days
  • If the asset was no longer valid, initiate the lost/stolen asset process and security incident to validate the threat of data breach/loss
  • Automate the data update of active and inactive assets’ retirement date through invoices for active assets and periodic validation of asset ownership & active use
  • Automate the Service Request Process to link the asset buy-out process with asset termination of retired, lost, or stolen assets
  • Dashboard to provide actionable recommendations for asset procurement through alerts based on forecasts, safety-stock, tolerance & threshold data
  • Deploy User Interface for Stockroom Managers to facilitate Stockroom Maintenance to address scalable demand
  • Design the Invoice Validation Process to ingest the different invoices from different vendors to provide a consolidated and standardized overview of Valid and Defective Invoices

Overall, the above approach was taken to improve the process workflows to the industry standards around asset visibility and ownership, data adherence, stock inventory maintenance, and validating billing process to provide governance checkpoints, dashboards for taking informed decisions, and e-mail communication solutions to engage asset owners or vendors.

Business Benefits Delivered

Based on the assessment of the client’s ITAM tool and process workflows, and the remediation changes to the process workflows and tool, Microland helped the client achieve the following:

The above remediation changes to the ITAM workflows and tool led to significant cost savings from lost, stolen, and expired assets.

Let us help you address your challenges.

More Customer Stories

  • Microland’s data warehousing solutions deliver a 40% boost to BI and ETL performance for a US-based global leader of sales and service-oriented software solutions
  • Microland’s solution enables rapid go-to-market through a ~ 98% reduction in development wait times for a leading smartphone handset insurance company
  • Microland enables enhanced organization-wide collaboration for a global engineering software and solutions provider
  • Microland improves online sales and reduces monitoring costs by more than 50% for the world’s largest supplier of automotive components
  • Microland’s SharePoint expertise improves collaboration and lowers incident count by 17%
  • Microland boosts employee productivity by 50% for an India-based real estate leader...
  • Microland reduced operational costs by 18% through modernized infrastructure for a global provider of aviation services.
  • Microland’s DevOps capabilities resulted in faster, better and more efficient product feature and update rollouts for a US-based bank...
  • Re-architect, build and manage the critical service management application, used by more than 23,000 business users
  • End-to-end transformation and digitalization of citizen service processes
  • Managing the DC and network estate, while ensuring reliable performance and continuous process improvement.
  • Creating The Digital Backbone For A Leading Environmental Services Provider
  • Application modernization initiative which included modernizing the custom built .net application
  • Microland supports end client's ServiceNow related enhancements
  • Achieving new insights, and consolidating IT services
  • Key support for various IT asset management activities for client’s ITAM managers
  • Improved Visibility and Business Outcomes with UiPath RPA on AWS
  • Microland designed and implemented a citizen-facing portal with Microsoft tools and digitized processes.
  • The client is an American locomotive manufacturer with products and services for customers in the locomotive, freight, marine, and mining industries
  • The client is Australia’s largest provider of industrial and safety supplies, offering over 300,000 industrial and safety products and services.
  • The client is a Fortune 50 global conglomerate that operates in various segments such as Aviation, Power, Healthcare, Renewable Energy, and Additive Manufacturing.
  • The client is one of the largest and leading banks in Saudi Arabia with 680+ Branches and 3200 ATMs spread across the Kingdom of Saudi Arabia (KSA).
  • Microland's Innovative Intelligeni Bots Automation Solution Helped a Global Agribusiness Achieve 99% Vulnerability Management
  • Microland Improved Customer Experience and Retention for a Global Aviation Firm by Transforming and Streamlining its Sales Operations
  • Microland improved user experience through a 59% reduction in reactive incident management for the World’s largest Consumer Goods Company