digital workplace services

Digital workplace trifecta: innovation, productivity, and cost optimization

Microland’s workplace solutions leveraged automation and continuous improvement processes to deliver enhanced user experience and boost productivity for a multinational consulting firm

The client wanted its workplace enhancement program to be led by a technology partner that had the ability to deliver innovation along with reductions in cost of IT support. Microland, with its mature processes and extensive expertise in workplace technologies, made a perfect fit for the requirement.

▼30% reduction in TCO for messaging and mobility infra management

▲100% service availability achieved

reduction in TCO
service availability achieved

The client is a multinational professional provider of financial and audit assurance, taxation, consulting, and advisory services in more than 150 countries.

Business Goal

The client wanted to satisfy security, cost and flexibility concerns while transforming its workplace technologies. The five key challenges that needed to be addressed were:

  • Flexibility and speed in responding to changing business requirements
  • Faster and secure development of new applications and innovation
  • Support framework for Bring Your Own Device (BYOD) policies
  • Support for off-shore and external vendors, partners and contractors
  • Efficiency improvement and cost reduction in IT upgrades and maintenance
Microland Solutions

The scope of the engagement included managing a legacy IT ecosystem comprising 100,000 mailboxes and 200,000 mobility users, 3 data centers and 15,000 Virtual Desktops (VDs) to enhance digital end user experience aligned with the client’s workstyle and business ethos.

Microland used its automation-led digital workplace services and its continuous process improvement and innovation models to meet client goals. All the services and solutions were embedded with technology, automation and service integration empowering our client. Some of these solutions included:

  • Mobile Device Management
  • Off-shore mobile device  support
  • Secured Mailbox upgrade
Business Outcomes

Microland’s expertise in workplace transformation and its proactive investment in technologies that would benefit the client resulted in:​

  • 30% reduction in TCO for messaging and mobility infra management
  • 100% availability of messaging and mobility services month-on-month
  • 4.41 CSAT out 5
  • 71% reduction in slower-performing technologies to transform standard business process
  • 50% faster deployment of new OS updates on mobile devices

In addition, Microland delivered transparent and consistently superior quality of service that ensured high levels of customer satisfaction.

Read more
Turbo charge your teams

More Customer Stories

  • Microland used its expertise to deploy the Windows 10 Evergreen Service with minimal disruption to end users of a FTSE 250 organization
  • Microland’s Windows 10 Evergreen Service lowers TCO of managing the environment by 30% for a global IT services provider.
  • Microland’s global delivery center ensures 100% adherence to data and security compliance, improved experience for 13,000+ users and enhanced ROI on O365 investments for a global software giant.
  • A local government authority in the UK leveraged a fully-managed Windows 10 Evergreen Service to provide employees the latest version of the OS
  • A local government authority in the UK deploys Microsoft Intune to manage all phones (Windows, Android and iOS) and ensure employees use the latest technology to access data on-the-go
  • Leading global technology product company migrates over 900,000 mailboxes to cloud for its global customers.
  • A leading environmental solutions provider improves Service Desk operations to deliver superior experience, enable continuous service improvement and lower costs
  • Microland’s workplace solutions leveraged automation and continuous improvement processes to deliver enhanced user experience and boost productivity for a multinational consulting firm.
  • Microland enhanced employee productivity by transforming IT infrastructure into a highly available, cost-efficient and robust environment for a global law firm.
  • Microland’s O365 expertise combined with its industry-leading security practice and cloud capabilities create a robust solution for a Fortune 500 mass media conglomerate.
  • Managing the DC and network estate, while ensuring reliable performance and continuous process improvement.
  • Creating The Digital Backbone For A Leading Environmental Services Provider
  • Productivity Gains for a Global Auto Major
  • Microland modernizes the productivity infrastructure for more than 250 US Federal and State agencies
  • Microland migrates a large aerospace and defense company’s 100,000 userbase in 11 months and re-envisions employee experience
  • Microland transforms a public service from paper-based to digital with D365 platform
  • Microland enhanced cross platform portability of the application through AWS