Automation to improve SharePoint 2016 performance

Client

The client is one of India’s leading real estate companies. The company has been setting standards in the industry for almost half a century and has 1,500+ employees in 9 Indian cities.

Business Goal

The client’s sub optimal SharePoint 2016 and OneDrive implementation led to frequent BAU disruption, low user adoption and an increase in support and operations costs. The organization needed to improve application performance as well as make the user experience consistent in order to improve productivity and lower costs.

Microland Solution

Microland undertook a comprehensive assessment of the client’s SharePoint 2016/One Drive instances to identify performance issues and to suggest and implement solutions. As part of the engagement, Microland:

• Identified and fixed latency issues causing slow rendering
• Implemented process automation to improve accuracy of fixes
• Implemented the Microland framework for performance diagnosis and capacity management
• Identified user and IT  support training gaps and recommended course corrections

Business Outcomes

By delivering a consistent and reliable experience, the solution improved user adoption for SharePoint and increased productivity. The benefits included:

• 50% improvement in productivity
• 20% lowered support cost through user and IT support training
• Lowered operations costs after critical issues were fixed