The 'How-to' handbook for digital success

Database management and automation for improved performance

Using industry best practices and automation, Microland reduced manual efforts for troubleshooting by 50% and improved database performance for a global IT services provider.

Microland provided round-the-clock management for 500+ database instances through an optimal hybrid model (onshore + offshore). This improved database availability and performance. In addition, the opportunity was leveraged to optimize operations and database maintenance costs.

  • 15% reduction in database maintenance costs
  • 25% improvement in employee productivity
  • 50% reduction in manual effort for troubleshooting

 

15%
reduction in database maintenance costs
25%
improvement in employee productivity
50%
reduction in manual effort for troubleshooting
Client

The client is a global IT services provider working with public and private sector organizations managing their mission-critical business processes and the underlying IT systems. An FTSE 250 company, the client employs 50,000 people across the globe.

Business Goal

The client had a sprawling onsite database infrastructure (500+ database instances) meant to support day-to-day operations of multiple end customers. The environment was sub-optimal resulting in low service availability. This had an impact on the responses to pubic emergencies and communication between the public and local governments.

The client needed to ensure an integrated and highly available database management structure and enhance database performance through implementation of industry best practices such as Performance Diagnosis, Capacity Management, etc. In addition, the client wanted to leverage the opportunity to optimize operations and database maintenance costs.

Microland Solutions

Microland segregated the operational roles and responsibilities between an optimal combination of onshore (client site) and offshore resources. Apart from implementing industry best practices and providing 24X7 support for databases, Microland delivered:

  • Exception notification and management on performance
  • Monthly back up report and regular reviews
  • Monthly installation report, patch management report and performance management report
  • Daily database health check automation
  • Automation of redundant tasks

The technology landscape included:

  • 400 SQL Server instances
  • 100 Oracle instances
Business Outcomes

Microland ensured that the cost of operations was optimized through round-the-clock proactive support and a flexible delivery model. Microland’s interventions achieved the following benefits:

  • 15% reduction in database maintenance costs
  • >99% database availability
  • 25% improvement in employee productivity
  • 50% reduction in manual effort for troubleshooting
Read more
Banish sprawl and bring on control
More Case Studies
  • Microland enables enhanced organization-wide collaboration for a global engineering software and solutions provider
  • Microland improves online sales and reduces monitoring costs by more than 50% for the world’s largest supplier of automotive components
  • Microland’s SharePoint expertise improves collaboration and lowers incident count by 17%
  • Microland boosts employee productivity by 50% for an India-based real estate leader...
  • Microland reduced operational costs by 18% through modernized infrastructure for a global provider of aviation services.
  • Using industry best practices and automation, Microland reduced manual efforts for troubleshooting by 50% and improved database performance for a global IT services provider...
  • Database consolidation and upgrades implemented by Microland help a global IT services provider reduce management complexity, lower management cost and improve security...
  • Microland improved application availability and performance by migrating and optimizing workloads on cloud for a leading energy and gas provider in the UK.
  • Microland’s services resulted in a major improvement in build timelines for servers
  • Microland consolidates data centers across the globe for a major telecom service provider reducing infrastructure complexity and lowering operational costs.
  • Microland optimized the complex and diverse data backup environment to improve application availability and meet compliance requirements for a global IT services provider
  • Microland reduced turnaround times to launch new AWS instances for developers and increased scalability of infrastructure for a Fortune 20 conglomerate.
  • Microland improves Backup and Replication Management for a leading organization that provides specialized disaster recovery services to ~500 end clients across North America and Europe.