Managed services for predictable costs and improved user experience

Microland’s O365 expertise combined with its industry-leading security practice and cloud capabilities create a robust solution for a Fortune 500 mass media conglomerate

Microland’s solution provides ITIL-based managed services with predictable costs, lowered downtime, higher response time and a greatly reduced IT burden for O365 suite, F5 and AWS/Azure Cloud.

â–²100% availability for F5 and Firewall

â–²100% incident SLA

â–¼Zero downtime O365 public folder migration

100%

Availability for F5 and Firewall

Zero

Downtime in O365 public folder migrations

Client

The client is a Fortune 500 mass media and entertainment organization based in the US. With 62,000 employees and revenue of US$ 32.9 billion (2017), it has major interests in broadcast, pay television, film production and amusement parks.

Business Goal

The client needed a solution to manage its O365, F5, Firewall and Cloud services in order to ensure:

Predictable costs
Lowered downtime
Improved user experience
A secure cloud environment
Reduced IT burden

Various technology partners with global reputations had failed to deliver the business goals - Microland was therefore under pressure.

Microland Solutions

Microland did an assessment of the client’s environment and developed an ITIL-based custom solution to meet business needs and ensure zero incidents resulting from change. The technologies and processes used were:

Terraform, GitHub
Juniper and Cisco ASA Firewalls
O365 public folder migration
AWS/Azure Cloud billing dashboard
GOP audit
O365 SOPs/processes for migration

Business Outcomes

O365, F5, Firewall and AWS/Azure suite are the organization’s back bone. Failure or disruption can cause reputation and revenue loss. Microland’s methodical assessment, planning and implementation of the solution ensured: