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Digital Transformation of Service Management platform
Microland's client was looking for a partner who can re-architect, build and manage the service management application and infrastructure which had been developed on an older version of BMC Remedy by another vendor. It was a mission-critical application considering that it was used by more than 23,000 business users.
Microland started executing on several initiatives including
- Modernising the service management platform by upgrading the current outdated version of Remedy software.
- Reduction of the ticket backlog
- Manage the end-to-end implementation, development and support of the product for both IT and Non-IT environments and ensure stability and reliability of the application