Digital workplace services, service desk

Automation for faster Windows 10 evergreen service deployment

Microland used its expertise to deploy the Windows 10 Evergreen Service with minimal disruption to end users of a FTSE 250 organization

Using the client’s end-point IT management investments and our own Windows 10 expertise, Microland created a Windows-as-a-Service process comprising advisory, build, test and deploy components. The Windows 10 Evergreen processes were deployed at 2X the normal timelines using automated application testing and deployment.


▼ 10% reduction in Windows 10 support desk call volumes

reduction in Windows 10 support desk call volumes

The client is a global IT services provider working with public and private sector organizations managing their mission-critical business processes and the underlying IT systems. An FTSE 250 company, the client employs 50,000 people across the globe.

Business Goal

The client wanted to enhance the end-point user experience. To do this, the client decided to roll out Windows 10 Evergreen Service and keep all end point operating systems up to date—thereby improving user experience. The key expectation from the client during the Windows 10 Future Release deployment was minimal disruption to user productivity.

Microland Solutions

Microland did a systematic assessment of the client’s IT landscape and found that a System Center Configuration Manager (SCCM) was already being used for OS deployment. It was decided to continue to leverage the SCCM. A task sequence based deployment was adopted instead of the Windows servicing model. This provided the client with greater control over the deployment. The task sequence was designed to upgrade the existing OS on the end-point device to its latest build and also bundle the latest cumulative update and any patch for Microsoft or 3rd party applications. While testing was automated, feature release and patching deployment were combined and pushed to the end user. This ensured minimal downtime/ disruption. Before the solution was deployed, a pilot was conducted. The feedback from the pilot was used to improve the roll out.

Business Outcomes

Microland’s expertise ensured that the client could exert greater control over the deployment. Feedback from the pilot deployment ensured a smooth roll out. This was in addition to:

  • End user disruption being minimized to 2 hours using automation for testing and application deployment
  • 10% reduction in helpdesk call volumes for Windows 10 upgrade related issues
  • Enhanced secure enterprise environment through Windows Defender Technology Suite implementation
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