IT infrastructure management, Digital workplace services

Microland transforms a public service from paper-based to digital with D365 platform

The client working in public sector is determined to develop its attractive suburb into a digital-first community, offering ‘a connected place and smarter services for residents, visitors and businesses’, as their slogan states. Their objective was to transform their public services from paper-based, where it took weeks to resolve applications, into a highly efficient, fast, responsive institution, delivering the most complex services in days through a digital portal, having a 360° view of its users, and slashing operational costs by an estimate of 30 per cent. 

They relied on us at Microland because we know how to ensure the same high-quality experience from public services that citizens have come to expect from other aspects of their lives – by using the powerful capabilities of Microsoft Dynamics 365 Customer Service suite. 

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