Top consumer goods company gains operational excellence
Microland improved user experience through a 59% reduction in reactive incident management for the world’s largest consumer goods company
Microland implemented core ITSM processes with round-the-clock support for SLA adherence using home grown tools and automation. This has resulted in operational efficiency gains and has eliminated unresolved high impact incidents.
- 59% reduction in reactive incidents
- 105% increase in proactive interventions (over two years)
59%
reduction in reactive incidents
105%
increase in proactive interventions in two years
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