Implementation Services

ServiceNow recommends building a plan that is focused on business outcomes and includes measurable KPIs.

Priority is getting ServiceNow foundation right and Microland helps creating the right scalable foundation to leverage ServiceNow for digital transformation across the enterprise.

ServiceNow is designed to be flexible, but with flexibility comes complexity. To help facilitate smooth implementations, Microland has focused effort on establishing best practices or parameters for companies to follow depending on their implementation needs. The focus has really been around ‘best practices.’

Microland helps it to be scalable so that it can grow with the company and change as client organization’s technology use changes.

Client also want to consider whether they should roll the implementation out all at once or in different stages. Either way, planning is for both the future of the IT department and for technology used across other departments like customer support, HR and security.

Microland’s implementation framework helps customer realize faster go to market strategy which incorporates following tenants:

• Focus on re-usable components to accelerate delivery
• Build Solution components iteratively and with agility; harness Stakeholder feedback loop; adopt DevOps, SRE principles and practices to deliver a reliable and resilient solution
• Apply Risk management mechanisms to ensure a more predictable outcome
• Defect management and User Acceptance Testing