Drive Business Growth and Improve Business Processes through ServiceNow Enterprise Service Management (ESM)

As a Global Professional and Managed Service Partner of ServiceNow, Microland offers a broad range of Business and IT transformation solutions and services on the ServiceNow platform for our clients.

Through our hyper-automated Service Management Platform, SmartCenter 2.0 powered by ServiceNow, we help our clients optimize their IT and Business processes to drive process efficiency and visibility, improve employee productivity and user experience, and reduce their IT operations costs.

With full-stack observability and hyper-automation, SmartCenter 2.0 provides best-in-class professional and managed services including assessment, consulting, design, implementation, and management to address service management-related issues. Our solutions range across multiple industry verticals including Manufacturing, Automotive, Retail, Public Sector, Utilities, and Travel & Transportation, among others.

With over 200+ global consultants, we have deep technical expertise in ITSM, ITOM, Platform Implementation and Integrations, Business Process Automation, HRSD, Process Consulting, CSM, ITBM, GRC, SecOps suites, etc.

Our Solution Areas

SmartCenter 2.0

Microland SmartCenter 2.0 is a hosted and configurable Enterprise Service Management (ESM) platform powered by ServiceNow. It is accessible in a SaaS model and combines pre-built ITSM templates, business and IT workflows, and integrators. It blends with our in-house platforms for DevSecOps integration and AutomatedOps, and has deep integration with Microland’s Intelligeni for AIOps, observability, and transacted change engine.

Microland’s Enterprise Service Management Hub (M.E.S.H.)

M.E.S.H. is our wing-to-wing Service Management that offers consulting, professional, and managed services. It leverages our industry-vetted frameworks, best practices, pre-built integrators, and accelerators.

Our ESM
Platform

Smart
Workflows

Full-Stack
Observabilty

Hyper
Automation

Success Stories

Real-time Mapping, Entitlement Tracking, and Auto Discovery

Key support for various IT asset management activities for client’s ITAM managers

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Reduction of False Alerts by More than Fifty Percent

Microland designed and proposed execution plan to reduce false alerts for one of the world's largest global property consultancies.

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Elevating IT Service Experience by Improving IT Productivity

Achieving new insights, and consolidating IT services

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Meeting the Vision for Service Management

Microland help client meet service management vision

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Supporting BAU and End Client's ServiceNow Related Enhancements

Microland supports end client's ServiceNow related enhancements

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Testimonials

NTTA Integration of Incident Management and Request

NTTA Integration of Incident Management and Request: I can appreciate the patience, professionalism and attention to detail. We as a team of people engaged to deliver, Microland really stayed the course of discipline along with cooperativeness. We were and have a precent integration that we wanted to integrate…However, Microland and the team with Technologent combined to define, push back for best practice behind the customers undocumented process and found a way to get things into a project plan, deliverables along with stories that continue to put us above schedule. I appreciate the list of Microland professionals that continue to gather requirements, understand process that make us better. We are better because of the process, people and the eagerness of performance every day. Microland is different because they understand that data drives a decision. Thanks for your cooperation and dedication to our organization and goals moving forward.

Mark Laible, Regional Vice President, North Texas
Microland delivering impactful business value to customers on ServiceNow platform solutions

“Microland is known in the industry for dominating the infrastructure landscape with consulting, advisory, management and transformation solutions. We are excited about our partnership with Microland, where Microland can create and deliver impactful business value to customer on ServiceNow platform solutions”.

Ravi Asrani , Global Vice President, SI, Service Provider, Management Consulting Business