Automated Ops – the Mantra for Reliable Digital Infrastructure
Unfaltering experience is a critical differentiator to Digital businesses today. Experience Quality in terms of Zero-downtime planned or otherwise, agile, and rapid feature releases, dynamic scalability, absolutely reliable performance, and security are mandatory. Every time this Quality slips, the business loses money, and customers. Yet, most enterprises are still grappling with very large incident volumes, unreliable performance, and unpredictable consequences of change. While Automation of Ops has helped mitigate these effects, the benefits seen are around 20-30% improvements, not the 10X improvements that businesses need.
Microland’s Platform First Approach takes a completely different perspective to Operations. Instead of improving existing manual operations with Automation, Platform First uses an Automated Ops model derived from the engineering practices of Web-Scale giants. Automated Ops combines Deep Observability, representing the infrastructure, configuration and policy of every element in an environment as code and managing change as a transaction. The work in Automated Ops is done by Smart Workflows and Knowledge is resident within the platform. This is truly thinking of Operations as Code.
The focus of this webinar was to understand what Automated Ops is, the order of magnitude benefits it delivers and how it is realized on a platform that has ServiceNow as its core.
The webinar provided insights on Automated Ops, and the impact it can potentially deliver on service availability.
- How to leverage and extend your ServiceNow investment to get to uber-reliable Digital Infrastructure
- How to combine Full Stack Observability, infrastructure, configuration, and policy managed as code, change managed as Transactions and Smart Workflows to deliver 10x better user experience
- How to extend the same principles of Operations as Code to actual business processes and end-user workflows thus giving seamless visibility and control over the full stack of your digital business
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Senior Manager Solution Consulting Benelux - Technology Workflows, ServiceNow
Hakan Isik serves as senior solution architect at ServiceNow. He is associated with ServiceNow from past 4.5 years now and has also lead IT transformation projects in EMEA region. Hakan has 15+ years of industry experience.
Senior Director - Public Sector Growth - Microland
Meeta Akhelikar is a business leader with a strong focus on public sector growth. She is responsible for growing and managing digital transformation initiatives for Microland’s public sector business across UK. With over two decades of experience in building and developing Data, Cloud and Digital solutions across UK and Europe, Meeta provides guidance on strategizing solution approaches, anchoring sales proposals and crafting go-to-market offerings for the UK government sector.
Senior Vice President - Global Head (Platforms), Microland
As SVP & Global Head – Platforms at Microland, Satish leads the Platforms Group which combines Microland consulting and delivery capabilities across IT automation, service management and next-gen technologies to form a new and agile business vertical that drives Microland’s Platform-First approach. As the group head, Satish is responsible for designing and implementing Platform-First managed services across the full stack from apps to end-user experience. The group will focus on integrating best-of-breed platforms from partners with Microland IP to establish standard, data-centric Platforms, and building market differentiated solutions and as-a-service models. Satish is a seasoned professional with over 25 years of experience, including as Vice President of Engineering at Veloz Global Solutions, Head of Technology for Planetasia.com - a Microland Group Company, and CTO of a leading IT education company. Satish is a frequent speaker at various global industry forums. He has an Engineering Degree in Electronics and Communication from University of Bombay.