Service desk, Digital workplace services

Field Support Services

IT Support On Demand

Microland, via its in-house and extensive partner ecosystem, provides highly trained service and process engineers on a “pay as you need” basis strategically located to respond rapidly to meet your support requirements.

Depending on your organization’s needs, “Microland on Demand” can fill in critical gaps in your current operations or expand your existing services to new regions thereby opening the gates for market expansion.

If it belongs in a data center or out in the field, our platform and network technicians have the expertise to maintain availability at the highest levels. Our team supports all the major traditional platforms from the big players while also supporting a long list of innovative products from the most exciting new startups.

 

On-Demand, SLA-Based, Last-Mile, and Remote Field Support

Microland serves Enterprise IT clients with a full host of services and global capabilities. These services can be used in conjunction with one another to create a total turnkey Solutions for your organization. Our Enterprise IT clients can be assured of flexible, transparent, and high-quality support services. Microland provides Enterprise IT managers with the ability to perform high-quality technical assistance to infrastructures in regions where full-time resources aren’t a cost-effective model. With the Field Service Solution from Microland, Enterprise IT organizations can achieve high quality & agile services throughout their IT infrastructure from configuration to post-deployment service support.

 

24×7 On-Demand Support

Maintaining the right skillsets in the right locations is often a limiting factor for an organization’s growth plans, but that doesn’t need to be the case any longer. Our network of engineers in-house and ably supported by our global partner ecosystem, Microland’s Smart Hands services enable your organization to tap into and pay for resources only when you need them. It is no more a need to pay for static technical resources in one region while frantically searching for additional resources in another. Depending on your organization’s needs, Microland can fill in critical gaps in your current operations or expand your existing operations to new regions, opening the gates for market expansion.

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  • Manickam Sethuramalingam
    Manickam Sethuramalingam
    Senior Director, Digital Workplace & Service Management
    Manickam leads employee productivity & collaboration services under Digital Workplace. His expertise includes driving Modern Unified Endpoint Management, User Productivity & Collaboration, and Nextgen User Experience Management. Manickam has over 24+ years of industry experience and specializes in IT infrastructure management space and consulting services.