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What is Network Automation & Orchestration?
Network Automation & Orchestration is the practice of applying automation to manual processes and tasks throughout the network management lifecycle. Automation is employed in network processes like information gathering, analysis of network estate, traffic flow, bandwidth utilization, application performance, and user experience during network assessments; network estate discovery, device provisioning, setup configurations & UAT testing during deployments; alert monitoring & event management, change management, configuration management, devices commissioning & decommissioning at EoL, etc. in day-to-day network operations and management.
These network automation & orchestration use cases eliminate manual execution of time-consuming, repetitive, and error-prone tasks, thus allowing for improved network performance, faster issue resolution, and reduced operations costs.
Why is Network Automation & Orchestration necessary?
Enterprise network operations centers’ teams around the globe have realized the need for agility & responsiveness in network operations and management to cater to the growing business requirements & expectations of both the enterprise as well as its end customers. This has necessitated a shift in network monitoring and operations towards automation and orchestration. Most enterprises around the world are already underway in implementing automation and orchestration in their operations and management.
Let us look at the challenges and needs of enterprises that are causing this global shift towards autonomous networks.
Some of the real-world challenges and requirements that we’ve seen our customers face are elicited below. These challenges have influenced our customers to shift towards the adoption of network automation and orchestration.
1. Responsiveness, efficiency, and consistency
In traditional enterprises, with tasks being carried out manually during transformation/transition and operations, IT solutions lack the agility, efficiency, and consistency to address business challenges that give organizations the edge to remain competitive. Enterprises need to become agile, flexible, and scalable to remain competitive in the marketspace. IT teams are expected to provide solutions that support businesses to achieve agility and scalability. We are now seeing businesses make a tectonic shift towards Cloud, Mobility & IoT to enable them to stay competitive. Software defined networks that create a robust digital backbone and Network Automation & Orchestration—these are key underlying solutions to enable digital transformation.
2. Faster & error-free transformation
According to PMI, 27% of projects run over budget, 63% of projects’ completions are delayed when compared to their project plans, and 80% of organizations report that project delays are caused due to time spent on rework.
Leveraging automation in digital transformation projects especially in phases that include repetitive tasks allows for faster deployment and eliminates the human element of error. If left unchecked, this could result in rework, unexpected downtime, delayed resolution, and cost overruns.
3. Long resolution timeline leading to reduced uptime
Through automation and orchestration, network operations teams can resolve frequently faced network issues, configuration and policy updates, and other repetitive operational tasks.
These automation use-cases lead to improved network performance and availability resulting in reduced network incidents and issues. This enhances application performance and user experience for employees and end customers.
4. Predictive monitoring and maintenance
Today network operations teams are either leveraging or exploring the combined capabilities of Automation and AI to improve network and application performance through predictive maintenance. AIOps leverages machine learning and big data analytics to continuously monitor and detect issues through failure indicators and resolve issues in real-time before the users experience a network/application failure.
5. Security and compliance
Enterprise security must be constantly on its toes to ensure that the business is protected from any disruptions. Through automation and machine learning, the platforms can ensure security rules and policies for network and security devices are auto updated based on the alerts to detect and remediate any threats.
6. End-to-end visibility and transparency
Engineers and managers have information fed from multiple sources. The plethora of tools doesn’t help enterprises reduce downtime or mean time between failures (MTBF), but network is central to application performance and user experience. This means enterprises bear significant downtime costs. The absence of a single tool or single pane of view has not allowed the customers to benefit from availability of new age tools as they still lack end-to-end and real-time visibility with insights into project performance.
Both customers and teams aren’t equipped to make insights-driven decisions that enhance network performance through the undertaking of transformation or service improvement projects.
Network automation & orchestration solutions available today
There are diverse solutions available today for network monitoring and analytics, network automation, and AIOps. These solutions can be adapted to take an application-centric approach to network operations and management that focuses on enhancing application performance and user experience.
Apart from the challenges highlighted earlier, the gap that we at Microland have discovered is the unavailability of a single solution that cuts across network analytics, automation & AIOps that support a customer during transformation and management.
Through decades of experience in delivering infrastructure-managed services and large-scale digital transformation to our customers and the learnings we have gleaned from these engagements; we came up with Microland's Intelligeni NetOps Platform.
Intelligeni NetOps Platform - a panacea for all connectivity challenges
Intelligeni NetOps Platform is a modular platform designed and built to accelerate network transformation and optimize managed services.
The objective behind the Intelligeni NetOps Platform was to bring analytics, automation, and AIOps under a single platform that can support a customer throughout the network lifecycle from consulting, assessment, and transformation to managed services.
The Intelligeni NetOps Platform has two major modules for the transformation/transition and managed services phase of the network life cycle called Transformation Excellence and Operations Excellence.
Let’s take a closer look at the two modules of the Intelligeni NetOps Platform: Transformation Excellence and Operations Excellence.
Intelligeni NetOps Platform - Transformation Excellence
Intelligeni NetOps Transformation Excellence Module is a unique accelerator for executing new technology network transformation and transition projects. It brings together under a single pane of glass all critical transformation functions including:
We leverage Intelligeni NetOps Transformation Module for network design and deployment acceleration to deliver transformation in a well-structured and organized manner. The module also includes key project management accelerators like plan validation, site rollout priority sequencing, WBS, and effort baseline creation.
Intelligeni NetOps Platform - Operations Excellence
The Operational Excellence module focuses on enhancing day-to-day network operations through automation and analytics using Intelligeni Bots and Intelligeni platforms. Below are some of the key features of Operations Excellence.
Self-healing networks through Intelligeni Bots
Intelligeni NetOps Platform delivers a high-powered automation platform for the structure and building of automation use cases, thus enabling partial or complete reuse of the automation routines.
Intelligeni Bots is an automation platform that acts as a backend engine in Intelligeni NetOps that delivers:
Microland works with each customer to develop the automation and analytics requirements specific to the customer’s network infrastructure and subsequently customizes modules to maximize the network efficiency for customers using Intelligeni NetOps.
Customer benefits from Intelligeni NetOps
Through automation, analytics, and AI, Intelligeni NetOps bring:
All of these can be achieved with our single modular platform, Intelligeni NetOps. It is a platform that has been built on the experience and learnings that we have garnered over the last two decades. Our understanding and acumen continue to grow and improve based on new learnings and insights from newer engagements and technologies. We go the extra mile with Intelligeni NetOps so that the customer doesn’t have to.
Future of enterprise networks
IT solutions are evolving from a technology-centric model to a business-centric model, with a focus on user experience and employee productivity over SLAs & KPIs.
The network being the core backbone of an enterprise can no longer just remain automated but must evolve to become autonomous as well. AI in combination with big data analytics and automation will not only self-heal and auto-resolve issues but constantly monitor and identify any performance degradation and run diagnostics to ensure uninterrupted and enhanced user experience.
To support its customers in evolving their network into an autonomous one, we have developed an AIOps platform, Intelligeni, under the Intelligeni NetOps umbrella. Intelligeni is an Artificial Intelligence and machine learning-powered automation platform that manages complex IT systems. It focuses on making environments being managed significantly more reliable and resilient. It uses anomaly detection to surface hard-to-detect problems, graph-based algorithms to separate useful alert signals from monitoring noise and can then either trigger a remedial action or enable a set of engineers to collaboratively resolve issues.
Where is your enterprise in the journey toward autonomous networks?
Why enterprises choose Microland for Managed Network Services
Validating Microland’s capability in providing adaptive and dynamic network services with end-to-end performance visibility to enterprises, Gartner has recognized Microland as a leader for the third consecutive year in the 2022 Gartner® Magic Quadrant™ for Managed Network Services. Click here to read the press release. As the current network landscape evolves into a more dynamic environment, it is imperative that the management of network services include more automation and orchestration than in the past.
Microland’s Intelligeni NetOps Platform harnesses the power of analytics, automation, and AIOps to unlock the true potential of the enterprise network. With intelligent tech support capabilities, optimized workflows, automated rules, and frameworks for transformation excellence and operations management, Intelligeni NetOps is a one-stop network lifecycle platform destination for network assessment, transformation, performance tuning, self-heal, capacity planning, and network observability.
Robert Wysocki, Senior Vice President & Global Client Solutions Leader - Networks & Cybersecurity
Harish M N, Director - Networks & Cybersecurity
Sujay M Singh, Business Manager - Networks