Transforming IT Operations with intelligeni CloudOps

About Client

A leading British multinational delivering critical public services across defense, healthcare, justice, migration, customer services, and transportation. Operating across Europe, the Middle East, APAC, and North America, the organization supports mission-critical payroll, pension, emergency response, and essential government services for over 40,000 employees through a complex IT ecosystem comprising 90+ applications and 100+ interfaces.

Key Challenges

• Legacy 20-year-old datacenter infrastructure limited business agility, scalability, and performance.
• A complex multi-tier environment increased operational risk and slowed the pace of change.
• Mission-critical payroll and pension services demanded near-zero downtime, making modernization highly challenging.
• Growing business expectations for speed, reliability, and user experience outpaced the capabilities of the legacy infrastructure.
• Application sprawl and redundant services created a need for modernization, rationalization, and cloud adoption.

Solution

Microland delivered an end-to-end Azure transformation program, leveraging its proprietary intelligeni CloudOps platform to modernize operations and ensure a seamless cloud migration. The engagement included a comprehensive assessment of 90+ applications, deployment of a secure Azure landing zone, migration of critical workloads, establishment of a Cloud Center of Excellence (CCoE), and implementation of FinOps-driven cost governance. Advanced automation, GitOps, Site Reliability Engineering (SRE), and major platform modernization initiatives further enhanced operational resilience, scalability, and efficiency.

Business Value Delivered

• Migrated 95% of workloads to Microsoft Azure with zero service disruptions across mission-critical environments.
• Achieved a 50% reduction in operational support costs through AI-driven CloudOps, automation, and streamlined operations.
• Reduced post-migration Azure spend by 30% through proactive FinOps and cloud cost optimization practices.
• Improved infrastructure efficiency with a 30% reduction in server footprint.
• Enhanced resiliency and operational performance, delivering a 30% improvement in backup efficiency.
• Enabled uninterrupted delivery of critical government services while establishing a scalable, resilient, and future-ready cloud operating model.