Modernizing cloud operations for UK’s second-largest gas distributor

About Client

A leading UK-based gas distribution company supplying natural and green gas to over 6 million households and businesses across Scotland and England. Managing more than 44,000 kilometers of gas pipelines, the organization operates critical national infrastructure supported by a complex hybrid cloud environment comprising 1,000+ servers, legacy SCADA systems, and tightly integrated IT-OT workloads.

Key Challenges

• Rising regulatory pressure to reduce operational costs and rapidly remediate security vulnerabilities to maintain compliance.
• Escalating cloud operating costs and rigid service contracts that limited flexibility and created compliance gaps.
• Fragmented cloud operations spread across multiple managed service providers and hyperscaler-managed services, resulting in operational complexity.
• Limitations in existing automation capabilities that restricted service standardization and operational agility.
• Delayed patching and vulnerability management processes that increased security and compliance risks across critical infrastructure environments.

Solution

Microland executed a comprehensive hybrid cloud transformation, transitioning the client from a fragmented, vendor-led operating model to a secure, compliant, and fully managed hybrid cloud environment. Leveraging intelligeni CloudOps, AutomatedOps, GitOps, and SRE practices, Microland modernized cloud operations through automated patching, Infrastructure-as-Code (IaC), CI/CD automation, and centralized governance. The engagement also included AWS workload migration, automated vulnerability management, regulatory compliance enablement, cloud-agnostic automation using Terraform, and 24x7 management of critical IT-OT and SCADA environments.

Business Value Delivered

• 25% reduction in operating costs through automation, optimization, and operational streamlining.
• 95% reduction in provisioning time enabled by fully automated CI/CD and IaC-driven workflows.
• 45,000+ vulnerabilities mitigated within six months, significantly strengthening security and compliance posture.
• 100% service availability maintained across all critical business services for 18 months.
• 100% patch compliance achieved through automated and consistent patch management processes.
• Established a resilient, scalable, and future-ready hybrid cloud operating model supporting critical national infrastructure while meeting stringent regulatory requirements