Managed Services

Accelerate operational maturity by leveraging a proven model. Managed Services enables an organization to function with fewer operational burdens, to improve service levels, and to focus on higher level business activities needed to build sustainable advantage.

Microland managed services covers every aspect of People, Process and Tools to drive Operational Excellence. Its methodology comprises of following

1. Process improvements enhancements which reduce effort required to respond to and resolve a ticket.
2. KPIs & SLA definition to monitor & improve services.
3. Sending the right Information to right people.

Microland as Managed Service Provider brings practical delivery of a predictable service model and cost to deliver new IT service quickly and effectively to our customer which leads to realize following benefits:

1. Better cost control
2. Improved Risk Control
3. High availability, efficiency & productivity
4. Future-proofing IT services

Microland offers Plethora of Services under its Managed Services umbrella which are following :

• Program and Project Management support
• Documentation and Training
• Outage Management
• Technology governance and support services including Administration, Change, Release and Deployment management
• Continual improvements: Measure against goals, benchmark opportunities to optimize and modernize services