Process Consulting Services

In the past three decades, economies all over the world have seen a tremendous growth in the service sector. The service industry has followed the basic principles of process engineering to “produce” defect free services for which as complexity of processes increases processes should be proactive in identifying issues rather than being reactive.

We at Microland have robust process maturity assessment framework which helps our customers move from preliminary to mature stage in process maturity. As part of our Process Consulting Services we engage with our customers on following:

• Discovery engagement to assess existing processes
• Provide a POV on various Processes and Technologies based on Market Trends.
• Translate Vision to Business Outcomes taking into consideration the Drivers, Value delivered and associated Cost.
• Process consulting in line with Industry best practices helping identify gaps, problems and the means to address them.
• Technology consulting to help identify the right methodologies, Toolsets based on feasibility and the Value delivered thus simplifying the Operational landscape.
• Assessing processes to transform it from reactive to proactive with Maturity assessments and reports with levers of Automation and Machine Learning.