Managed Services

Accelerate operational maturity by leveraging a proven model. Managed Services enables an organization to function with fewer operational burdens, to improve service levels, and to focus on higher level business activities needed to build sustainable advantage.

Microland managed services covers every aspect of People, Process and Tools to drive Operational Excellence. Its methodology comprises of following

Process improvements enhancements which reduce effort required to respond to and resolve a ticket.
KPIs & SLA definition to monitor & improve services.
Sending the right Information to right people.

Microland as Managed Service Provider brings practical delivery of a predictable service model and cost to deliver new IT service quickly and effectively to our customer which leads to realize following benefits:

Better cost control
Improved Risk Control
High availability, efficiency & productivity
Future-proofing IT services

Microland offers Plethora of Services under its Managed Services umbrella which are following :

Program and Project Management support
Documentation and Training
Outage Management
Technology governance and support services including Administration, Change, Release and Deployment management
Continual improvements: Measure against goals, benchmark opportunities to optimize and modernize services

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Testimonials

NTTA Integration of Incident Management and Request

NTTA Integration of Incident Management and Request: I can appreciate the patience, professionalism and attention to detail. We as a team of people engaged to deliver, Microland really stayed the course of discipline along with cooperativeness. We were and have a precent integration that we wanted to integrate…However, Microland and the team with Technologent combined to define, push back for best practice behind the customers undocumented process and found a way to get things into a project plan, deliverables along with stories that continue to put us above schedule. I appreciate the list of Microland professionals that continue to gather requirements, understand process that make us better. We are better because of the process, people and the eagerness of performance every day. Microland is different because they understand that data drives a decision. Thanks for your cooperation and dedication to our organization and goals moving forward.

Mark Laible, Regional Vice President, North Texas
Microland delivering impactful business value to customers on ServiceNow platform solutions

“Microland is known in the industry for dominating the infrastructure landscape with consulting, advisory, management and transformation solutions. We are excited about our partnership with Microland, where Microland can create and deliver impactful business value to customer on ServiceNow platform solutions”.

Ravi Asrani , Global Vice President, SI, Service Provider, Management Consulting Business