Towards Automated Ops

The whitepaper emphasizes the importance of a resilient and adaptable digital infrastructure for businesses in the digital era. It introduces Automated Ops, a transformative approach that fully automates operations to ensure an unfaltering experience for customers. Automated Ops integrates full-stack observability, hyper-automation, and enterprise service management (ESM) to detect, diagnose, and resolve issues proactively.
The platform, Intelligeni, leverages AI and machine learning to create a real-time knowledge graph of the digital infrastructure, enabling intelligent diagnostics and remediation.

The journey to Automated Ops involves stabilizing operations, enhancing monitoring, and transitioning to software-defined infrastructure, ultimately leading to a more agile and reliable digital environment.