The Role of Data in Driving Service Improvement for Local Authorities across the UK
While an integrated data approach is pivotal to deliver better level of services, it is imperative to get the best out of data to improve the design, delivery, and transformation of services. The role of high quality data has never been more important in rapidly evolving business environments. UK city councils have for long been at the forefront of driving digital transformation programs pivoted on data analytics for providing efficient and effective services for their citizens. Unlocking the potential of data opens unchartered avenues in government services as it allows local authorities to engage with people and deliver traditional non-digital services, digitally.
In a recent article published on GovX Digital, Karthikeyan Krishnan, Senior Vice President - EMEA at Microland, talks about how solution providers can empower local councils to unearth vast amount of data to provide better and more inclusive public services, and make digital tools accessible to everyone.