Sr. SME - Storage

Bengaluru
7 - 9 years of experience
Job Description
Troubleshooting :Analyze and resolve technical queries of customer - High Sev Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs, Transitions of new tech, Deployement of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conf calls

Knowledge Management : Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team

Operations: Compliance to set Process, SLA & SLOs, Project/Program Guidelines, Participate in UAT for home-grown tools

Behavioural: Communication

Planning & Organizing

Customer & Business orientation

Result orientation & accountability

Team working

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.