Administrator - VoIP

3 - 5 years of experience
Job Description

Roles & Responsibilities

Hardware & Networking

 _Perform SOP based MACD

_Interpret different parameters used for monitoring and notify to L2



_Create new users / extensions / agents

_Monitor health status as defined in SOP

_Monitor  and  report capacity breach status (such as license, ports, media resources etc.)


Network Management Tools

_Create new users /  agents / agent group / queues & fetch reports

_Install management supervisor tool on end user devices

_Real time call queue monitoring and report generation in a Call Centre environment.


Voice/ Call Recording Solution

_Fetch recorded voice .wav files

_Install security service pack following SOP 

_Remote infrastructure management and use ticketing tools (Service Now, Remedy etc.)

- Work with & manage platforms: Cisco UCCX, Cisco Call Manager, Cisco Unity Connection, Cisco IP Phones and Unified Clients, Cisco voice Gateways, CUBE, Cisco Modules T1 PRI, E1 PRI, FXS, FXO, E&M, BRI, etc., Signaling Protocols MGCP, H323, Skinny, SIP

Backup & Recovery

_Monitor application backup status

_Check disk space for backup

_Change backup tape, where needed


Technical Skills


a.     Hardware,  Network Components, Devices (F)

b.     PBX (F)

c.     Network Infrastructure and Tools (A)

d.     Voice /Call Recording Solution (A)

e.     Storage and Backup Administration (A)

Behavioral Skills

Email  Communication, Presentation, PublicSpeaking  (F)

Interpersonal Skills, Nurturing Relationships (A)

Customer Service Orientation, Business Appreciation (A)

Proficiency Legend: (A) - Aware;  (F) - Familiar;  (P) - Proficient;  (E) - Expert.


We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.