Microland eCitizen Accelerator

Overview

The Microland eCitizen Accelerator, a Microsoft Co-sell Ready solution available on Microsoft AppSource, is a comprehensive solution built on D365 to address the needs and challenges of local authorities in providing Citizen Services. It is an integrated multi-channel platform with powerful automation, workflow, and integration at its core, directly supporting multiple digital touchpoints. It has an intuitive and responsive digital service portal for citizen enquiries, applications, and payments. With security and compliance at its core, the solution provides a Citizen Contact Center built on D365 to help engage with council workers and residents.

We will secure the councils’ data through migrating on-premise data to IaaS and PaaS based solutions on Azure public clouds. We will meet current and future citizen service demands through continually developing our digital citizen platform in offering further digital services such as adult social care. 

Imperatives for Digital Transformation of Citizen Services

Key Differentiators of the Microland eCitizen Accelerator

• Award-Winning Solution
  Microland’s eCitizen Accelerator was the finalist at the Microsoft Government Partner of the Year 2021
• Integrated SLA monitoring
  Digital accelerator SLAs integrated with Digital Citizen Portal for citizen visibility
• Rapid time-to-deploy
  With 100+ service areas and 200+ automated business processes
• Rapid time-to-enhance
  Upgrade Digital Citizen Platform via low-code/no-code app development
• Rapid time-to-integrate
  Proprietary integrations to SharePoint and third-party gateways

We aim to become the trusted digital partner for local authorities in the UK

Our GDS-aligned digital service design consultancy, with our service catalogue of over 200 automated processes, will enable better digital citizen services that improve customer experience and reduce cost. Through our partnership with Microsoft, we plan to accelerate digital transformation through re-factoring, re-architecting, and fork-lifting applications to Azure public and private clouds.

Here is our value proposition for digitization of citizen services:

Our endeavor is to leverage low-code apps, AI models, and process automation to deliver Transformative Technology for Citizens and Council Staff.

UK Council Success Story – Digitization of Public Services for Ealing Council

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