Analyst - Service Desk

3 - 5 years of experience
Job Description

Roles & Responsibilities

Help Desk

1)      Guide users as per documented procedure

2)      Password handling, account reset, email Dos' and Donts, handling customer personal information (such as credit card and other identity cards)



1) Relate error messages with respective hardware components and troubleshoot accordingly
2) Access in house tools to check health status for hardware components and missing drivers


Operating System

1) Perform appropriate troubleshooting for OS related bluescreen error messages

2) Authenticate and reset AD password/unlock the user account

3) OS installation and interfaces for driver installation
4) Guide users through all How Do I queries associated with AD linked applications


Outlook & other Client Applications

1)  Create profiles to help with Outlook issues
2) Reinstall Outlook client based on the issue reported




1)  Check users IP address, release and renew IP.

2) Perform commands like IPCONFIG, PING, TRACERT, NETSH


We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.