IT infrastruture management

Microsoft Dynamics 365 CRM Services

Catapult your enterprise into the future with adaptive, connected, and intelligent business applications.

Microsoft Dynamics 365 is a set of intelligent business applications that can help you run your entire business and deliver greater results through predictive, AI-driven insights.

Microland’s Dynamics 365 services equip organizations to ride the digital transformation wave with ease by streamlining processes across critical business functions. We offer a wide range of Microsoft Dynamics 365 services and solutions to enable our clients to quickly adapt to the rapidly evolving business landscape with a strategic transformation approach across sales and marketing, customer service, connected field service, intelligent finance and operations, and connected operations for small and medium-sized businesses.


Key Differentiators

Innovative Business Transformation Approach

Microland’s rapid application modernization and prototyping methodology harnesses the power of Dynamics 365 CRM suite to deliver end-to-end connected personalized solutions and improve the user experience for our customers.

Now2Cloud Transformation Framework

Microland’s proprietary framework enables business-led cloud transformation through migration and upgrades of Dynamics AX, CRM, and Business Central to Microsoft Dynamics 365 on cloud.

Digitization of Council Citizen Services

Microland eCitizen Accelerator, a Microsoft Co-sell Ready solution, is a comprehensive, ready-to-deploy platform solution built on Dynamics 365 to address the needs and challenges of local councils in providing digital Citizen Services.


Microsoft Dynamics 365 Solutions and Services


Our suite of Microsoft Dynamics 365 solutions and services enable customers to adapt to the changing business landscape, better support the increasing demand for new products and services, and boost collaboration and productivity among your global teams. 

The list of offerings include:

Strategic Advisory and Architecture Consulting


Define transformation roadmap with architecture evaluation, deployment strategy, integration consulting, program execution and governance.

Our advisory and consulting services are focused on transforming the client’s business landscape by assessing the technology real estate, evaluating modern architecture principles, streamlining business processes, and creating a modernization roadmap to implement Microsoft Dynamics 365. Microland’s D365 Consulting services are committed to empowering businesses by helping them realize maximum value from all business initiatives. We leverage our business knowledge, process excellence, and technology expertise to give you the best-in-class agile service.

Our custom assessment model is an integral part of our methodology, enabling us to deliver consulting services with efficiency and consistency.

Dynamics 365 Custom Assessment Model


Global Engineering and Implementation Services


Modernization and implementation of Dynamics 365 suite of applications, multi-country rollouts and migration, custom development and integrations

We provide cutting-edge-technology-focused services and solutions leveraging our expertise in Dynamics 365 suite of applications to meet clients' evolving business needs.

Our group of business applications experts provides a tailored engineering implementation, migration, integration, deployment and configuration solution. We are well positioned to build new cloud-native, human-centric experiences developed with Dynamics 365, complemented by our global delivery centers and our strong partnership with Microsoft.

Microland’s Dynamics 365 implementation services streamlines ROI, increases efficiency, and enables innovation during project delivery with:

Now2Cloud Migration Framework

A comprehensive framework that enables migration to Dynamics 365 from previous generations of Microsoft Dynamics AX and Microsoft Dynamics CRM right from assessment, planning, build, data migration, UAT and go-live support.

D365 Engineering and Implementation Services

Achieve superior enterprise resource planning, customer relationship management, and business intelligence reporting capabilities in the cloud with a rapid Dynamics 365 implementation aided by pre-built configurations, solution components and LOB-specific processes and best practices.

D365 Integration Services

An end-to-end suite of Dynamics 365 Integration Services that equips enterprises with a seamless and continuous interaction between all applications in their IT environment. We eliminate bottlenecks between systems and applications and connect globally distributed enterprises leveraging modern integration toolsets and frameworks.


Application Managed Services


Proactive guidance and reactive Dynamics 365 support with advanced analytics, 24x7 monitoring, virtual admin services, tool-based upgrades, and ticket-based pricing

Microland is your preferred Microsoft Dynamics 365 managed services partner with a range of platforms and services delivering flexible, agile, and cost-effective solutions to ensure your mission-critical enterprise applications run uninterruptedly at scale.

Our Managed Dynamics 365 Services include:

Continuous Monitoring and Maintenance

We go beyond monitoring to provide 24x7 observability services to ensure the health of the applications is always maintained at acceptable levels, thus enhancing business performance, employee productivity, and customer loyalty.

Microsoft Dynamics Upgrade Services

We assess the upgrade readiness of your business, from your current Microsoft AX versions to Dynamics 365 and provide value-added functional and technical assessment reports, which recommend a risk-free upgrade path for your business to Dynamics 365.

Disaster Recovery and Business Continuity

We provide Disaster Recovery and Business Continuity Services, so your business applications continue to function uninterrupted – in the event of a power outage, natural calamity, or security breach.

Change Management

Our Change Management services integrate a portfolio of skills, tools and people-oriented strategies focused on education and training to ensure operational readiness for Dynamics 365 implementation and support.

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  • Sunil Sarat
    Sunil Sarat
    Senior Vice President & Global Client Solutions Leader - Cloud, Data Center & Digital Workplace
    With 20+ years of experience in Infrastructure & Cloud, Sunil’s core responsibilities at Microland include creating new services & solutions that drive Microland’s customers digital transformation roadmap.
  • Kapil Apshankar
    Kapil Apshankar
    Vice President, Digital Applications
    Kapil is an expert in helping companies discover the path to being digital at scale. He has worked with multiple Fortune 500 clients to infuse digital thinking in their IT roadmaps and to foster innovation, spur intelligent automation and create new products, applications and services that fuel business performance. At Microland, he is responsible for building and engineering strategic solutions across application modernization, cloud transformation, enterprise DevOps, agile and cloud native application development.
  • Vaibhav Joshi
    Vaibhav Joshi
    AVP-Client Solutions Digital Applications
    Vaibhav has 22 years of experience in leading application development and maintenance engagements, DevOps, infrastructure automation and release automation projects. He has managed large critical accounts across Banking, Healthcare and Retail industries. At Microland, Vaibhav is responsible for building platforms for DevOps analytics, application development, and container orchestration apart from creating solution offerings for customers around cloud native, application modernization and cloud migration. He is also responsible for anchoring sales proposals, charting the digital transformation roadmap for customers and delivery handover.
  • Senthilkumar Sundarraj
    Senthilkumar Sundarraj
    Senior Director - Digital Applications
    Senthil is a senior technology leader with over 20 years of experience in conceptualizing, solutioning and delivering digital transformation, modernization, and innovation programs for clients in various industries. He has led large scale application modernization, data modernization programs and automation programs using cloud technologies, digital engineering practices, AI, RPA, SaaS based applications in alignment with client's mission. He has served as a trusted advisor for C-suite executives on their digital transformation journey initiatives. At Microland he is driving the development of new service offerings in cloud-native and data engineering areas for global clients.
  • Paul William Wilson
    Paul William Wilson
    Solution Director - Digital Applications
    Paul has rich experience working in the Dynamics CRM consultancy and applications domain for over 15 years, delivering large-scale implementations within the Higher Education sector for institutions such as City University London, London School of Economics and the University of Oxford, and managing Dynamics 365 consultancies and solution architecture for professional services clients such as UBS, Charles Taylor Insuretech, Generali and Royal Sun Alliance.? He was the lead consultant for Microsoft Consulting for a UK-wide implementation of Dynamics 365 Field Service for British Gas.