Case Studies

Microland leads shift from reactive model to proactive

A Fortune 20 conglomerate increases predictability and reduces cost by leveraging Microland’s advanced security management and risk mitigation processes

Microland leveraged its mature industry-based security service management process along with a dedicated network operations center to enable best of breed network and end-point security.

▼ Reduction in average time to resolve threats from 2 days to 6 hours

▼ Reduction in end-point devices with old definitions from 10% to 0.5%

▼ Reduction in time taken to update end-point devices from 5+ days to 12 hours

88%
reduction in average time to resolve threats
90%
reduction in time taken to update end-point devices
Client

The client is a US-based Fortune 20 conglomerate offering products and services across segments such as power and water, oil and gas, energy management, aviation, healthcare, transportation and finance. The client operates in more than 100 countries and employs over 300,000 people.

Business Goal

The client wanted to manage more than 55,000 end-point security customers spread across 450 global locations. They also wanted to enable security device management including more than 1,500 Firewalls, load balancers, and proxy in the cloud. The goal was to reduce monitoring and management costs while ensuring optimal security.

Microland Solutions

Microland developed a solution which focused on fixing issues at the root rather than delivering a remedy for one issue. By fixing virtually all threats and vulnerabilities at the same time, the solution helped manage the health of the entire security ecosystem.

Microland also automated signature update files to improve the success rate of security updates, resolved region-specific architectural challenges, and established a mature process to identify advanced persistent threats and subsequent vendor coordination for mitigation. The top technologies used for the engagement were Antivirus, Firewall, Data Leakage Prevention (DLP), Proxy in the Cloud, Endpoint Patch Management, Intrusion Prevention System (IPS for 165 devices), VPN and Network Access Control.

Business Outcomes

Our service-led IT framework and comprehensive security management services helped the client reduce management and monitoring costs while increasing efficiency. The other client benefits included:

  • Enhanced Predictability
    • By reducing infections among the managed clients from 10% to 0.67%
    • By bringing down the number of end-point devices with old definitions from 10% to 0.5%
    • By minimizing incidents by 80%
  • Enhanced Agility
    • By improving the efficiency of the environment to make 10X updates possible in the same time, reducing the time taken to update end-point devices from more than 5+ days to 12 hours
    • By reducing the average time to resolve threats from 2 days to 6 hours
    • By automating all backups
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