Microsoft's Intune platform to improve user experience

A local government authority in the UK deploys Microsoft Intune to manage all phones (Windows, Android and iOS) and ensure employees use the latest technology to access data on-the-go

London’s local government authority, the Ealing Council, moved its mobile device management from the existing System Center Configuration Manager (SCCM) solution to Intune on Azure, Microsoft’s recommended MDM solution, using Microland’s expertise. To do this, Microland set up an off shore team of skilled resources with experience on the Intune platform. The engagement resulted in the council improving its compliance posture, user experience and its ability to deploy Android and iOS mobile devices.

▲ Improved compliance with access to data on secure phones

▲ Enhanced user experience (scores of 5/5)

▲ Improved productivity leveraging the latest Microsoft Intune technology

Client

The Ealing Council is a local government authority that serves London's third largest borough covering part of West London and a part of North West London. The council provides different services, from disposing of abandoned cars to running a zoo. It has 70+ sites managed by 3,000+ employees.

Business Goal

The Ealing Council has 1,200+ Windows 10 phone devices which were managed centrally using the System Center Configuration Manager (SCCM) MDM solution. Windows 10 phones are in the process of being phased out by Microsoft. However, the council needed to continue providing feature support, device compliance, data integrity and managed services to its Windows 10 device users. Intune on Azure was the recommended MDM solution for the client’s stated requirements.

Microland Solutions

Microland first set up an off shore team of skilled resources with experience on the Intune platform. The execution approach for mixed authority and deploying MDM authority with Intune was shared with the client. This was followed by setting up the Microsoft Intune platform. The solution included:

  • Configuring mixed authority with Intune
  • Testing of pilot with mixed authority
  • Migration of existing MDM solution from SCCM to standalone Intune
  • Report management through Intune
  • Resolving technical issues/requirement with Intune
  • Stabilizing Windows phone devices
  • Setting up Intune to support Android and iOS devices
Business Outcomes

Microland migrated the client to the latest Microsoft Intune technology. Existing policies and configurations were improved using best practices and applied, ensuring that the Windows 10 phones could continue to be used by employees along with Android and iOS devices. This resulted in:

  • Improved compliance with access to data on secure phones
  • Enhanced user experience (scores of 5/5)
  • Improved productivity leveraging the latest Microsoft Intune technology
Read more
Turbo charge your teams

More Case Studies

  • Microland used its expertise to deploy the Windows 10 Evergreen Service with minimal disruption to end users of a FTSE 250 organization
  • Microland’s Windows 10 Evergreen Service lowers TCO of managing the environment by 30% for a global IT services provider.
  • Microland’s global delivery center ensures 100% adherence to data and security compliance, improved experience for 13,000+ users and enhanced ROI on O365 investments for a global software giant.
  • A local government authority in the UK leveraged a fully-managed Windows 10 Evergreen Service to provide employees the latest version of the OS
  • A local government authority in the UK deploys Microsoft Intune to manage all phones (Windows, Android and iOS) and ensure employees use the latest technology to access data on-the-go
  • Leading global technology product company migrates over 900,000 mailboxes to cloud for its global customers.
  • A leading environmental solutions provider improves Service Desk operations to deliver superior experience, enable continuous service improvement and lower costs
  • Microland’s workplace solutions leveraged automation and continuous improvement processes to deliver enhanced user experience and boost productivity for a multinational consulting firm.
  • Microland enhanced employee productivity by transforming IT infrastructure into a highly available, cost-efficient and robust environment for a global law firm.
  • Microland’s O365 expertise combined with its industry-leading security practice and cloud capabilities create a robust solution for a Fortune 500 mass media conglomerate.