Elevating IT Service Experience by Improving IT Productivity

Microland Client is a comprehensive waste, and environmental services company in North America, handling handle more than half of all garbage collection in the United States.

The client requested a solution for implementation of the ServiceNow Discovery and CMDB.
From high-level requirement, we leveraged standard process and approach for ServiceNow CMDB implementations. The existing ServiceNow ITOM Licenses was used to discover the CIs to build CMDB.
 
The client was already using the SNOW CMDB product, but it lacked certain capabilities and had drawbacks. Microland proposed a solution involving segregation for improved management and resource utilization.