Elevating IT Service Experience by Improving IT Productivity

Microland Client is a comprehensive waste, and environmental services company in North America, handling handle more than half of all garbage collection in the United States.

The client requested a solution for implementation of the ServiceNow Discovery and CMDB.
From high-level requirement, we leveraged standard process and approach for ServiceNow CMDB implementations. The existing ServiceNow ITOM Licenses was used to discover the CIs to build CMDB.
 
The client was already using the SNOW CMDB product, but it lacked certain capabilities and had drawbacks. Microland proposed a solution involving segregation for improved management and resource utilization.

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More Customer Stories

  • Microland’s data warehousing solutions deliver a 40% boost to BI and ETL performance for a US-based global leader of sales and service-oriented software solutions
  • Microland’s solution enables rapid go-to-market through a ~ 98% reduction in development wait times for a leading smartphone handset insurance company
  • Microland enables enhanced organization-wide collaboration for a global engineering software and solutions provider
  • Microland improves online sales and reduces monitoring costs by more than 50% for the world’s largest supplier of automotive components
  • Microland’s SharePoint expertise improves collaboration and lowers incident count by 17%
  • Microland boosts employee productivity by 50% for an India-based real estate leader...
  • Microland reduced operational costs by 18% through modernized infrastructure for a global provider of aviation services.
  • Microland’s DevOps capabilities resulted in faster, better and more efficient product feature and update rollouts for a US-based bank...
  • Re-architect, build and manage the critical service management application, used by more than 23,000 business users
  • End-to-end transformation and digitalization of citizen service processes
  • Managing the DC and network estate, while ensuring reliable performance and continuous process improvement.
  • Creating The Digital Backbone For A Leading Environmental Services Provider
  • Application modernization initiative which included modernizing the custom built .net application
  • Microland supports end client's ServiceNow related enhancements
  • Achieving new insights, and consolidating IT services
  • Key support for various IT asset management activities for client’s ITAM managers
  • Improved Visibility and Business Outcomes with UiPath RPA on AWS
  • Microland designed and implemented a citizen-facing portal with Microsoft tools and digitized processes.