The ISG Provider Lens™ for Network - Software Defined Solutions and Services 2023 is a research report that evaluates the capabilities of service providers as well as offers market trends and best practices. In this report, Microland has been recognized as a Leader in Enterprise Network Technology and Services category in the US region.
The study has also acknowledged Microland as a Rising Star in the two other quadrants, Managed (SD)WAN Services and Secure Access Service Edge (SASE) Solutions and Services in the US.
This marks the third consecutive year in which Microland has been recognized in the ISG Provider Lens SDN Report as we continue to develop new capabilities and service offerings.
As a Leader in the Software Defined Solutions and Services space, Microland’s Intelligeni NetOps Platform is specifically designed to enhance both technology adoption and increase operational efficiency. Microland deploys a customer-centric managed SD-WAN portfolio that utilizes high degrees of AIOps and UX monitoring for improved satisfaction. Accordingly, the company has reinforced its operational capability to influence the client’s business productivity, which has been lauded by ISG.
"Microland deploys a vendor-agnostic and self-developed portfolio into the SD networks space in the US with innovative delivery options for improved client satisfaction,” says Dr. Kenn D Walters, The Lead Author.
Microland offers end-to-end network services from consulting and design to deploy and run services. In the US the company provided network services to multiple Fortune 100 and 500 customers. Microland focuses on- enabling next-generation technologies, including automation, analytics, and AI, to deliver client-centric solutions and services to meet their business needs.
Microland has consistently received high customer satisfaction ratings in the ISG Star of Excellence survey. In the latest survey, Microland's CX Score was 88+, which is significantly above the peer average of 79-80. This is a testament to Microland's commitment to providing excellent customer service.
Microland’s CX Score of 88+ as per ISG Star of Excellence
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