National Commercial Bank selects Microland Limited as their Branch Infrastructure Technology Partner
National Commercial Bank selects Microland Limited as their Branch Infrastructure Technology Partner for supporting their 450+ branches in the Kingdom of Saudi Arabia.
Mr. Saleh Saleh, Chief Information Officer , The National Commercial Bank with Mr. Rakesh Bhardwaj, Chief Delivery Officer, Microland
National Commercial Bank (NCB), the largest bank in the Arab world has selected Microland Limited, India’s leading Hybrid IT Infrastructure Services Provider as their IT Infrastructure Services Partner to manage their branch technology services across the Kingdom of Saudi Arabia. NCB partnered with Microland in 2014 with an aim to transform how the bank uses technology to deliver enhanced customer service. Through this partnership, Microland has been able to bring about a significant change in ensuring improved stability in branch technology operations. The branch technology availability has improved significantly through reduction of operational incidents and outages, through Microland’s outsourcing processes and methodologies. As a Service Integration and Management (SIAM) partner, Microland has helped NCB consolidate IT and Banking Technologies (such as teller printers, ATM card printers, display boards etc.) to be delivered under a common Service Level Agreement (SLA) and governance framework.
Microland has enabled the bank to maximise its business proposition with its customised and flexible end-to-end branch technology operations, supporting NCB outlets in the Kingdom. Microland also effectively managed application support for the Bank’s Capital market’s division under this partnership. Microland’s expertise in managing large outsourcing programs and its ability to deliver across different geographies for customers have shown Microland to be the right choice for NCB.
Mr. Saleh Saleh, Chief Information Officer of NCB stated, “Banking sector in the Middle East is undergoing massive technology advancements and as NCB, we are proud to be leading this change. While our team focuses on this ‘Change’, Microland focuses on ‘Run’ of the Branch IT Operations, to 450+ branches of NCB, so as to jointly support the Shared Services Group in achieving the business objectives. Microland’s commitment and deep IT expertise have been critical in this journey. This engagement is collaborative in nature and has resulted in excellent business outcomes for both companies.”
“NCB shares our vision of making a difference in customer experience through innovation and solutions for tomorrow. This partnership reinforces Microland’s ability to deliver enhanced quality of service in the Banking and Financial Services sector and further cements our leadership position in the IT Outsourcing industry. We are proud of our association with NCB and would continue to support NCB deliver enhanced customer experience” said Mr. Pradeep Kar, Chairman and Managing Director, Microland.
Mr. Rakesh Bhardwaj, Chief Delivery Officer, Microland stated that “By combining branch IT support with Branch Banking Technology support, Microland has built a unique capability to integrate all the services under a common governance and SLA regime leading to Total Cost of Ownership reduction as well as significantly improving the branch effectiveness.”
The National Commercial Bank (NCB) is the most prominent of Saudi banks and was the first bank established in Saudi Arabia in 1953. The NCB is the largest Bank in terms of capital in the Arab world. The Bank is one of the pioneers in Islamic Banking since the beginning of the nineties by creating Islamic alternatives for many traditional service and products. The Bank is the biggest Financial Asset Manager in the Arab region and it is the first to offer Investment Funds in the Kingdom. The Bank manages the largest investment fund with Murabaha in the world. The Bank has branches throughout the Kingdom dedicated exclusively to Islamic Banking services and serving over 2 million customers. The Bank operates a comprehensive array of alternative channels for services delivery such as Al-Ahli Telephone Banking, Al-Ahli Mobile Banking, Al-Ahli Online, Al-Ahli Trade, Al-Ahli Tadawul, Al-Ahli International Brokerage. www.alahli.com
Microland is India’s first Hybrid IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has 2,900+ specialists across its offices in Europe, Middle East, North America and India.
Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, workspace transformation, service transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its Service Delivery Platform.