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Jun 02, 2005

Microland signs strategic alliance with Serco Solutions, UK, for IT Infrastructure Management

Microland Limited, India’s leading IT Infrastructure Management company, today inaugurated a dedicated center for providing remote IT Infrastructure Management Services (IMS) to Serco Solutions, UK, a division of Serco Group plc.

Mr Kiran Karnik, President of NASSCOM, inaugurated the Center. The Center located at Electronics City, Bangalore, is spread across 22,000 square feet and will seat 250 network engineers. This is Microland’s fourth Operations Management Center and has a state-of-the-art Network Operations Center (NOC), connected over high-speed links to the UK, supported by sophisticated monitoring and management tools.

Microland will provide 24/7 IT infrastructure monitoring and management services to Serco Solutions and its customers and ensure that they derive maximum business benefits from their technology infrastructure investments. The technologies supported include Microsoft, UNIX (Solaris, HP-UX, AIX, and OS/400), Novell, Citrix, Exchange and Domino Servers, Oracle and SQL Databases, Network and Security Devices amongst others.

Pradeep Kar, Microland Chairman & Managing Director said, “We are very pleased that Serco Solutions has selected Microland as its IT infrastructure management partner. Microland, pioneers in the networking space in India in the early 1990s, has been providing Remote Infrastructure Management Services to global customers for the last 5 years. We will leverage our decade-long experience, along with our Six Sigma and BS 15000 expertise, to provide IMS services to Serco Solutions and its customers.”

Ian Downie, Chief Executive of Serco Solutions said, “The partnership with Microland will deliver tangible benefits for our customers. It will help to maintain and improve our cost-effective, high quality services and equip us for future growth. We have been impressed with Microland’s technical capabilities and by their responsiveness to our needs. They also have class-leading employment practices.”

Infrastructure Management Services encompass all the services that relate to monitoring, managing and enhancing performance of a client’s IT infrastructure backbone. The global market for infrastructure management services is estimated to lie between $86 Billion (Deutsche Bank Report) and $ 150 Billion (Gartner).

Microland’s IT Infrastructure Management Services are based on ITIL standards and consist of monitoring services, helpdesk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management services.

About Microland Limited
Microland is India’s leading pure-play IT infrastructure management and technical support services outsourcing company. Microland employs 1200 qualified and experienced professionals with over 10 years of experience in Infrastructure Management.

Microland pioneered networking in India in 1989 and has strategic alliances with Microsoft (Center of Excellence for Infrastructure), Cisco, Checkpoint, Red Hat, and Sun Microsystems.
Microland is headquartered in Bangalore, India, with offices located in the USA, UK, Middle East and India.

Microland is headquartered in Bangalore, India with offices located at the USA, UK, Middle East and India.

For more information on Microland Limited, please visit

About Serco
Serco is one of the world’s largest service companies operating on an international basis in a diverse range of sectors, including defense, aerospace, and science, public transport and traffic management, health and education, justice and local government

In 2004, Serco was named as Britain’s most admired support services company and the 6th most admired British company overall in the Management Today/Nottingham Business School survey.

For more information on Serco, please visit