Virtual Event: Revamping Digital Ecosystem
The digital world is in a constant of growth and flux. So, if the digital world is always changing, how does this constant transformation affect IT service management solutions? Digital transformation has become imperative to business survival in the age of remote work. Moving from a conventional service management ecosystem to digital service management is the new normal & all organizations are moving towards it. The need to harness the power of new technologies such as AI and machine learning in order to proactively support the digital workplace is an emerging field and is the way to be.
Organizations that have efficient and effective service management in place have survived the pandemic crisis & overcome the challenges in a much better state than those that do not. The migration of service management practices to the enterprise, beyond IT, has greatly increased the value of traditional ITSM frameworks and provided further impetus to extend and improve practices.
Join Microland and ServiceNow experts to know what’s the key to success adopting service management and how it can help in the current crisis and continue the Business as Usual. The session will provide insights on integrating digital technology throughout the organization, into every facet of business delivery and produce business value for customers.
Key Takeaways -
- How AI in ITSM helps support a strategy of efficiency and speed - fast time to value
- How service management is supporting the current crisis and Business as Usual, helping identifying opportunities for future improvement
- Top key ITSM considerations for digital transformation, using AI
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VP Solutions Consulting, Global Alliances and Channel, ServiceNow
Strategic leader focused on Solution Consulting, Pre-Sales, Sales, Channel, and Customer Success serving CxOs focused on Digital Transformation initiatives. Experienced building high performing customer facing organizations, teaming with marketing and products teams to enable revenue growth from $5M to $350M+.
Senior Vice President - Consulting & Service Management, Microland
Srikara is responsible for the consulting business helping customers design their digital journeys and introducing transformational technologies into their IT infrastructure stack. Sri is also responsible for the Service Management business.
Senior Vice President – North America, Microland
Vivek Radhakrishnan is responsible for Microland's strategic accounts and new business acquisition for North America. Vivek has over 25 years of Technology infrastructure experience working with clients across Banking Financial Services & Insurance, Healthcare & Life Sciences, and Energy & Utilities verticals. Vivek has held several leadership positions with major IT services organizations managing all facets of business including Sales, Delivery, and Solution engineering.