IT infrastruture management

Microsoft Dynamics 365 CRM Services

Microland helps customers take advantage of the D365 platform and accelerate their digital transformation journey by seamlessly integrating business processes, breaking silos, making the best use of available data in decision making process and capturing business opportunities.

Microland eCitizen Accelerator 

Digitization of citizen services is an imperative for the UK councils as citizens look for digital avenues to avail citizen services, engage with government portals, and enjoy a seamless experience while accessing information across platforms and services. With legacy IT implementations, there is evidence that the existing technology landscape is complex with disparate systems and data silos. There is tremendous scope to improve the overall operational efficiency of these systems that can improve the end-user experience.

Microland eCitizen Accelerator is a unique solution is purpose-built for UK councils and local governing bodies so they can accelerate automation of their citizen-business services. The solution is built using Microsoft Dynamics 365 Customer Service.


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  • Sunil Sarat
    Sunil Sarat
    Senior Vice President & Global Client Solutions Leader - Cloud, Data Center & Digital Workplace
    With 20+ years of experience in Infrastructure & Cloud, Sunil’s core responsibilities at Microland include creating new services & solutions that drive Microland’s customers digital transformation roadmap.
  • Kapil Apshankar
    Kapil Apshankar
    Vice President, Digital Applications
    Kapil is an expert in helping companies discover the path to being digital at scale. He has worked with multiple Fortune 500 clients to infuse digital thinking in their IT roadmaps and to foster innovation, spur intelligent automation and create new products, applications and services that fuel business performance. At Microland, he is responsible for building and engineering strategic solutions across application modernization, cloud transformation, enterprise DevOps, agile and cloud native application development.