Digital Workplace
Service Desk

Service desk, elevated​

Microland’s pro-active Service Desk leverages technology and standardized processes to ensure your IT users can access world-class support to keep your business ticking effortlessly.

Our omni-channel support model is designed to be simple and intuitive, with employee experience in mind. A sophisticated Digital User Experience (DUX) platform enables this through real-time user experience monitoring which not only reflects a 360-degree view of actual performance a user feels but also provides insights and levers to improve the score.  Additionally, our self-healing, auto-remediation and self-service practices drive down costs.

Automation, at the heart of our Service Desk, delivers real value. We automate all low-value interactions to bring down repetitive requests while our chatbots provides 24X7 support. With 40% improvement in the overall response time, a 25% reduction in tickets and a 15% cost reduction in the very first year of engagement, there is no reason to delay using Microland’s Service Desk.

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  • Raj Kumar Thakur
    Associate Vice President – Digital Workplace Services
    Raj has over 20 years of experience in the IT Infrastructure Management space and has played various roles in service creation, service delivery, service management consulting and solution engineering.
  • Syed Mohamed
    Associate Vice President - Cybersecurity
    Syed comes with over 17 years of experience in the Information Security domain. He currently heads Cybersecurity Services practice for Microland. He has extensive experience in the cybersecurity, web applications security, governance and risk & compliance domains.
  • Satadeep Mitra
    Vice President - Digital Application Services
    Satadeep has over 15 years of experience in the IT Services industry. At Microland, he heads the applications business and has been key in shaping nextGen services focusing on competencies, capabilities, partnerships, and assets.
  • Krishna Viswanathan
    Vice President - Cloud & Data Center Services
    Krishna is a thought leader and comes with 25+ years of experience in strategic leadership and transformational IT infrastructure solutions. At Microland, he heads the cloud and data center business driving innovation and business initiatives covering nextGen infrastructure service offerings.
  • Natarajan Satyamoorthy
    Senior Director - Networks
    Raj (Natarajan) has over 22 years of experience in consulting, product development, solution design and presales specific to network technologies. At Microland, Raj is responsible for spearheading the network services initiatives for some of our marquee clients.