SLAs in Automated Operations

This whitepaper reframes service level agreements for automation-driven environments and explains why outcome-first SLAs outperform traditional time-based targets. It shows how to design SLAs that measure business impact, automation coverage and the predictability of resolution rather than just response clocks.

You’ll get a practical transformation framework that maps automation to business value, plus SLA templates, principles for outcome KPIs and methods to quantify automation (digital worker equivalent) so you can move from firefighting to value delivery. The guidance is focused on repeatable contractual and governance changes that scale with autonomous operations.

Download the whitepaper now to get the full framework, practical templates and a step-by-step plan.