Sr. SME - Unix

Bengaluru
7 - 9 years of experience
Job Description
Troubleshooting : Analyze and resolve technical queries of customer - High Sev Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs, Transitions of new tech, Deployement of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conf calls

Knowledge Management : Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team

Operations : Compliance to set Process, SLA & SLOs, Project/Program Guidelines, Participate in UAT for home-grown tools

Proactive monitoring and administration

Hardware and Networking

Operating Systems - Linux, Solaris, AIX, HPUX Administration

Backup and Disaster Recovery

Clustering

NFS/NIS/DNS - Unix User management

Virtualization

Storage

Behavioural

Skill

Communication

Customer & Business orientation

Result orientation & accountability

Team working

Managing stress

Innovation

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.