Analyst - Tech Support

3 - 5 years of experience
Job Description
1. Help Desk-Analyze call logs to spot common trends and underlying problems
2. Fault Resolution- Provide inputs to Incident reports and Root Cause Analysis reports
3. Network- Provision pre-approved Simple/Medium level Network Changes as mandated in the process and confirm the performance post Change Configuration, Execute roll-back for unsuccessful changes
4. Applications-Troubleshooting Desktop & other Application for leading Technology Companies -Raid technologies & hard disk partitions
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.