Hardware & Network
a. Understand issues from user perspective and isolate issue.
b. Decode the error / even / alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques.
a. Manage VPN Client Groups. Manage exception request to Groups and access as per guidelines.
b. Configuration: Standard SSL and IPSEC
c. Modify access-list.
d. Troubleshoot : Access-Control issues and all escalated cases from Level 1
a. Configure: content filtering (Black and White listing) of URLs under respective categorizations.
b. User Group integration with Access policies
c. Pull reports on intrusion and detects in proxy level.
d. Capture and Evaluate TCP Dumps/ Wireshark on escalated incidents
e. Define Reverse and Forward Proxy.
a. Initial Configuration of firewall as per standard rule set (permit and deny rules).
b. Basic routing: Static routing.
c. Perform Health Checks: failover testing/ HA
d. NAT (Static, Dynamic and PAT)
e. NAT configuration and trouble shooting.
f. Troubleshoot firewall related access issues and understand filter logs.
a. Troubleshoot LB issues, reading the various counters and logs that are available in the tool,
b. Configure: Nodes and members , virtual Servers, Load balancing method to be used as per instruction. Technical Skills
a. Network Components, Devices (F)
b. Virtual Private Network (VPN) connection
c. Proxy (F)
d. Firewalls (F)
e. Network Load Balancing (F)
a. Email Communication, Presentation, Public Speaking (F)
b. Strategic Thinking, Transactions
Processing, Planning (A)
c. Analytical Thinking, Scientific
d. Interpersonal Skills (F), Nurturing
e. Customer Service Orientation,
Business Appreciation (F)
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