Associate SME - Messaging

3 - 5 years of experience
Job Description

Role Competencies


>          Lync 2010/2013 or Skype for Business 2015, Skype for Business Online, MS Teams.

>          L2/L3 level experience in Lync/Skype management.

>          Expert knowledge in managing Lync/Skype Enterprise Voice.

>          DID number assignment.

>          Creating and managing Voice policies.

>          Management of Lync Mediation Server.

>          Basic Microsoft SQL database queries related to Lync management.

>          Generate various reports w.r.t Lync 2013/Skype for Business 2015.

>          Monitor, Administer, Troubleshoot and provide L1/L2/L3-Server Level of support for eMail infrastructure hosted on Microsoft Exchange Server 2007/2010/2013 & O365 for a user base spread across multiple environments and time zones.

>          Troubleshoot and administer the Exchange Active Sync (EAS) environment for multi-thousand devices that are managed through Good Mobile.

>          Responsible for Incident Management i.e. Troubleshooting and leading critical or urgent issues on eMail and mobility infrastructure, and driving them to resolution as per the agreed SLAs with customer.

>          Manage Exchange Load Balancers (KEMP Load Balancer & WNLB).

>          Managing of Email gateways Cisco IronPort.

>          Performing successfully configuration changes to the infrastructure within the defined maintenance schedules. E.g. OS and Application Patches, Roll-Ups, Upgrades, etc.

>          Perform duties such as Setting up Mailboxes, Device Enrollments / Mailbox Restorations - Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell.

>          Support Knowledge Management initiative and assist Problem Manager with creation of SOPs/ KBs for Known Error Database.

>          Keeping updated with the latest features and solutions for the products supported, and up skilling as and when Program demands.

>          Proactive monitoring and administration: Sound knowledge of warning/Errors. Any error observed during health check/reports, should be able to analyze the criticality and impact and try to resolve.

>          Hardware and Networking: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Clear network fundamentals & topology

>          Exchange/Domino/Send Mail Messaging Management: Sound knowledge of Exchange/Domino/Send Mail server, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, Exchange server roles and responsibilities, Basic knowledge of power shell, Knowledge of DAG, Knowledge of RSG/RDB and tracking emails.

>          Messaging Server & Client: Sound knowledge of Outlook/Lotus Notes, Analyze the message header, Delegate permission, Recovering deleted items, Outlook rules, Free/busy, Create/Modify location document,

>          Collaboration Services: Good knowledge and experience in handling Skype for Business / Lync 2010/2013 Servers. Experience on Enterprise Voice and client related issues.

>          Clustering: Clear Clustering fundamentals, knowledge between NLB and Clusters

>          Active Directory User Administration and Management: Basic knowledge - What is Active Directory, user administration and management.

>          Backup/Recovery: Working knowledge on Setup and Configuration of native & 3rd party backup management tools & troubleshooting. Technical understanding of different types of backup and restore scenarios

>          Antivirus & Antispam: Working knowledge of native & 3rd party antivirus management tools, Virus definitions/signature update, Profanity, SPF, Trust Manager, Reputation, Spoof, RBL, Grey Listing and Define route.

>          Mobility Server > Blackberry/Active Sync, Microsoft InTune, IBM MaaS360, Goodlink etc. & Clients: Sound knowledge of Blackberry/Active Sync, Goodlink, Knowledge of Mobility server/device software.

  Enterprise Activation

  Wipe out handheld

  Generating and resetting

  Enterprise Activation Password

  Reset handheld

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.